Wheelchair rental in Cancún

Adaptability of Cancún

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Discover Cancún

Cenote Azul

Museo Maya de Cancún y Zona Arqueológica de San Miguelito

Xcaret Park

Chichén-Itzá

Coco Bongo

Cenote Azul

The Blue Cenote is a natural jewel located about 22 kilometers south of Playa del Carmen, in the Riviera Maya. This cenote is a popular choice among visitors due to its stunning beauty and easy access.

To get to the Blue Cenote from Playa del Carmen, you can hire a taxi service or private, adapted transport. Make sure to specify that you need a wheelchair-accessible vehicle when making the reservation. The journey takes approximately 30-40 minutes, depending on traffic.

Another option is the colectivo, a type of local minibus, which can also take visitors to the cenotes. However, these may not be equipped for wheelchairs, so we recommend checking in advance.

The colectivos heading towards Tulum depart from in front of the Chedraui car park, on Calle 1 Sur corner with Avenida 45 Norte, near Avenida Juárez. Approximately 35 pesos. For the return journey, cross the road and wait for a colectivo to stop.

From Tulum

By car: follow Highway 307 to Playa del Carmen for about 30 min.

By public transport: a colectivo costs 40 pesos

Price of the visit

The entrance fee to the Blue Cenote is generally affordable, around 120-150 Mexican pesos, although prices can vary. This entrance fee includes access to the cenote and the picnic area.

Accessibility at the Blue Cenote has improved in recent years. Although the terrain can be uneven in some places, walkways and ramps have been installed to facilitate access to the main areas. However, due to the natural features of the place, there may be areas that are not fully accessible.

While swimming in the cenote can present challenges for people in wheelchairs, assistance services are available. We suggest that you contact the cenote in advance to discuss your specific needs and to ensure that they can provide the appropriate assistance.

We recommend wearing biodegradable sunscreen, as regular sunscreens can be harmful to the cenote's ecosystem. It's also useful to bring a hat, water, and snacks.

Finally, we suggest that you plan your visit on weekdays if possible, as the cenote can be busier on weekends.

Visiting the Blue Cenote is a wonderful and refreshing experience. With careful planning, it can be an exciting and accessible trip for everyone.

Address and contact:

CALETA CHAC MALAL, Chacalal, Mexico, 77737
Phone: (+52) 984 151 9925
Email: contacto@cenoteazulrivieramaya.com
Web: http://www.cenoteazulrivieramaya.com/

Museo Maya de Cancún y Zona Arqueológica de San Miguelito

The Maya Museum of Cancún, located in the city's Hotel Zone, is an essential stop for any visitor interested in the rich history and culture of the Maya civilization. This impressive museum houses an extensive collection of Maya artifacts, some of which are over 1,000 years old.

The museum is housed in a modern two-story building designed to be fully accessible to wheelchair users. On the ground floor, you will find a wide ramp leading to the museum's main entrance. The building also features full-sized elevators providing easy access to all areas of the museum.

Once inside, you will find wide and spacious corridors that make navigating the museum in a wheelchair easy. The museum's open layout ensures that all visitors can experience the exhibits without restrictions.

The museum's exhibits are clearly marked with signs and informative panels in multiple languages, including Braille. Detailed descriptions of the artifacts and displays allow all visitors to understand and appreciate the significance of the displayed objects.

In addition to the indoor museum, there is also an outdoor archaeological site, San Miguelito, which is part of the Maya Museum complex. This site is also accessible to wheelchair users, with paved paths winding through the ruins.

The museum staff is always ready to assist and can provide additional assistance to visitors who need it. Visitors requiring special assistance are advised to contact the museum in advance to ensure a smooth visit.

In summary, the Maya Museum of Cancún is a shining example of a museum that has taken active steps to ensure that its rich displays and experiences are available to everyone, regardless of their mobility.

Admission:

Admission to the Maya Museum of Cancún is 80 Mexican pesos for general admission. However, it's important to note that prices may vary.

Additionally, there may be discounts available for students, teachers, seniors, and children. On Sundays, admission is usually free for Mexican citizens and permanent residents.

Its opening hours are from Tuesday to Sunday from 09:00 to 18:00

Restrooms:

The museum has restrooms adapted for people with limited mobility.

Accessibility:

The best option is to take an adapted taxi as most buses in Cancún are not accessible to people in wheelchairs or with limited mobility.

Address and contact:

Blvd. Kukulcan km 16.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico
Phone: (+1) 9988853842
Email: museomayacancun@inah.gob.mx
Website: https://www.mexicoescultura.com/recinto/67185/museo-maya-de-cancun.html

Xcaret Park

Xcaret is an eco-archaeological park located near Cancun that can offer an unforgettable experience, even if you are in a wheelchair. This park, known for its stunning wildlife and plant life exhibits, water activities, and cultural shows, has made efforts to make its facilities accessible to all visitors.

From the moment you arrive, adapted transportation services ensure a hassle-free trip from your Cancun accommodation to the park. Upon entering, you'll be surprised by the variety of accessible activities. Paved paths take you through lush jungles, wildlife exhibits, such as the butterfly pavilion and the aviary, and historical sites celebrating Mayan culture and traditions.

At Xcaret, accessibility does not mean missing out on the fun in the water. The park has amphibious wheelchairs that allow visitors with reduced mobility to enjoy the beaches and the crystal-clear waters of the underground rivers. The pools are also accessible, with gentle ramps that facilitate entry and exit.

Don't miss the chance to explore the coral reef aquarium, where ramps allow you to get a close-up view of a variety of marine species. Other attractions, like the Mexican Folk Art Museum, are also easily accessible and offer a glimpse into the rich culture of the country.

When it's time to eat, there are several restaurants within the park that are completely accessible, with spacious areas and adapted tables. Xcaret's staff is known for their kindness and is always willing to assist visitors with any needs they may have.

Finally, when night falls, be sure to watch the "Xcaret Mexico Spectacular" show. This impressive performance, which celebrates the history and culture of Mexico, takes place in an accessible theater with designated wheelchair spaces.

Admission:

Basic admission to the park is around $100 USD, while packages including transportation, meals, or additional activities might cost more.

Restrooms:

Accessible restrooms are available at multiple points in the complex.

Accessibility:

The best option is private transportation since there are buses from Cancun or Playa del Carmen, but these are usually not adapted. You can also contact the resort and they will assist you with transportation.

Address and Contact:

Chetúmal-Puerto Juárez Highway Kilometer 282, Solidaridad, 77710 Playa del Carmen, Q.R., Mexico.
Phone: There are several phone numbers depending on the country you are calling from, we recommend checking the website.
Email: contactus@xcaret.com
Website: https://www.xcaret.com/

Chichén-Itzá

Chichén Itzá is one of the largest and best-preserved archaeological sites of the Mayan civilization. It is located on the Yucatan Peninsula, in the current state of Yucatan, Mexico. This impressive and mysterious site was a major urban center of the Mayans and later came under the influence of the Toltecs.

The name "Chichén Itzá" means "at the edge of the well of the Itzaes" in Yucatec Maya. It refers to the two natural cenotes that provided water to the city, a crucial geographical feature in this riverless region.

The city reached its peak between the years 600 and 1200 AD and was an important political, economic, and religious center. The city's design and architectural styles show a mix of Mayan and Toltec influences.

Among the most famous buildings are:

The Castle or Pyramid of Kukulkán: This is the most famous building in Chichén Itzá.

It is a four-sided pyramid with a staircase on each side leading to a temple at the top. During the spring and autumn equinoxes, the light and shadow create the illusion of a serpent descending the stairs.

The Caracol: This round building resembles a snail and is believed to have been an astronomical observatory.
The Great Ball Game: Chichén Itzá houses the largest ball game in Mesoamerica. The reliefs carved on the walls of the ball game provide clues about the rules and religious significance of the game.
The Temple of the Warriors: This large complex includes a large pyramid with a series of carved columns representing warriors.

Chichén Itzá was abandoned in the 15th century and was later rediscovered and excavated in the 19th century. In 1988, it was declared a World Heritage Site by UNESCO, and in 2007, it was named one of the New Seven Wonders of the World.

Although much of the history of Chichén Itzá is still a mystery, the ruins remain a testament to the complex and advanced Mayan civilization and its lasting influence in the region.

Visiting these ruins in a wheelchair is possible, although it may present certain challenges due to the ancient nature of the site. Below are some tips that might be helpful:

Transportation: Make sure to hire a wheelchair-accessible transport service from Cancun to Chichén Itzá. Many tour companies offer this type of transport.

Chichén Itzá is partially wheelchair accessible. The main areas of the site, such as El Castillo (the Pyramid of Kukulkán), are accessible via paved paths. However, some areas may have difficult terrain or steps that may be inaccessible for wheelchairs. Access to all areas of the site may not be possible.

Assistance: It may be helpful to bring someone who can help you navigate the less accessible areas of the site.

Preparation: Since Chichén Itzá can be hot and there is not much shade, make sure to bring a hat, sunscreen, and plenty of water.

Shops and Restaurants: Most of the shops and restaurants in the Chichén Itzá area are on flat ground and are relatively accessible.

I would recommend that you contact the tourism office or a tour company specialized in accessibility to get more specific and updated information about the accessibility of Chichén Itzá for people in wheelchairs.

Entry:

The entrance fee is 90 pesos.

It is open from Monday to Sunday from 08:00 to 17:00.

Bathrooms:

Yes, there are bathrooms adapted for people with reduced mobility at the entrance to the site, however, these may not be available in all areas of the site due to its large size.

Accessibility:

In this aspect we recommend that you hire private transport or an adapted taxi as in some cases the buses are not adapted for people with reduced mobility, but if you want to go by bus, here are the most common starting points.

From Mérida: The city of Mérida has bus services that go directly to Chichén Itzá. ADO buses are a popular option and are generally equipped to accommodate people with reduced mobility.

From Cancun: You can also take an ADO bus from Cancun. The journey takes about 3 hours.
From Playa del Carmen: ADO buses also operate from Playa del Carmen.
From Valladolid: Valladolid is the closest city to Chichén Itzá. You can take a colectivo or a taxi to cover the short distance to the archaeological site.

Always remember to verify if the bus or transport service you are using is accessible for people with disabilities. Conditions can vary depending on the bus company and type of bus.

Address and contact:

Highway to Cancun, 120 km from Mérida.
Phone: (+52) 9999134034 or (+52) 9858510137
Website: https://inah.gob.mx/zonas/146-zona-arqueologica-de-chichen-itza

Coco Bongo

Coco Bongo is one of the most famous nightclubs in Cancun, Mexico. This venue is known for its festive and vibrant atmosphere, where visitors can enjoy live music, acrobat shows, celebrity impersonators, and movie projections on large screens. The club attracts a diverse crowd and has earned a reputation for its endless fun and party atmosphere.

This venue is accessible to people with reduced mobility thanks to access ramps. However, to confirm accessibility and understand the exact nature of the facilities, I would recommend contacting Coco Bongo Cancun directly before your visit. They can provide you with the most current and detailed information about facilities and access for people with reduced mobility.

Admission:

Ticket prices for Coco Bongo Cancun can vary quite a bit depending on the type of ticket and the day of the week. Some tickets may include additional benefits like open bar, priority entrance, table reservations, etc.

In general, you can expect ticket prices to be in the range of $70 to $150 USD, but these can vary. Prices can also be higher during periods of high demand, such as holidays or special events.

Restrooms:

They are accessible to people with reduced mobility.

Accessibility:

In Cancun, one of the most common modes of transportation for getting around between the Hotel Zone and other parts of the city is the bus. In general, these buses are accessible to people with disabilities.

Here are the general steps to get to Coco Bongo from Cancun's Hotel Zone by bus:

Make sure to locate the bus stop closest to your hotel. Bus stops in the Hotel Zone are typically located near the main hotels.

Take a Route 1 or Route 2 bus, both routes go through the Hotel Zone and head towards the city center.

Ask the driver to let you know when you are near the Coco Bongo stop. Coco Bongo is located in the area known as "Party Center" in Cancun's hotel zone.

Once the bus stops, get off and you should be a short walking distance from Coco Bongo.

Remember that although buses in Cancun are usually accessible, some older buses may not be. If you have specific concerns about accessibility, I would recommend contacting the local bus company or your hotel for more information.

Address and Contact:

Plaza Forum By The Sea, Blvd. Kukulcan Km 9.5, Locales A20 and B19, Punta Cancun, Zona Hotelera, 77500 Cancun, Q.R., Mexico
Phone: (+52) 998 126 9260
https://www.cocobongo.com/

Opinions about Cancún

Jacqueline

Mar 21, 2024

5,0

Always helpful to assist my daughter when shopping, restaurants and taxi service.

Your Cancún guide

Known for its white sandy beaches, turquoise blue waters, and vibrant nightlife, Cancún has established itself as one of the top tourist destinations in the world. But beyond its contemporary appearance, this jewel of the Riviera Maya hosts a rich history and fascinating culture worth exploring.

Furthermore, Cancún is a popular tourist destination that has made significant efforts to accommodate people with reduced mobility. Many hotels in Cancún are accessible to people with limited mobility. Look for hotels that have adapted rooms, ramps, elevators, bathrooms with grab bars, and pools with water wheelchairs. Some of the most well-known hotels that offer these facilities are the JW Marriott Cancún Resort & Spa, the Hotel Riu Palace Las Americas, and the Fiesta Americana Condesa Cancún All Inclusive.

Cancún has a variety of accessible transportation services. Many taxi companies have wheelchair-adapted vehicles. There are also adapted vehicle rental services. Always remember to confirm accessibility needs when booking.

On the other hand, many of Cancún's main attractions are accessible. Cancún's beaches have wheelchair access, and some even offer amphibious wheelchairs so visitors can enjoy the water. Some of the theme parks, like Xcaret, have paved paths and offer services for people with reduced mobility.

We also want to tell you a bit about its history since Cancún's history dates back to the ancient Mayan civilization. The name "Cancún" means "nest of snakes" in the Mayan language. Before tourists flocked to its beaches, the region was inhabited by the Mayans, who left behind a series of impressive archaeological ruins.

Nevertheless, the transformation of Cancún into a tourist destination began in the 1970s. The Mexican government, seeking to boost tourism and the economy, identified the Yucatán peninsula as an ideal place for development. In 1974, Cancún was officially recognized as a city, and since then, it has grown exponentially.

Around 880,000 inhabitants live in Cancún, according to the latest estimates. This cosmopolitan city attracts people from all over the world, many of whom work in the thriving tourism industry. This has resulted in a diverse cultural mix that gives Cancún a vibrant and energetic atmosphere.

For those seeking relaxation, nothing beats a day on Cancún's dazzling beaches, such as Playa Delfines or Playa Tortugas. And if you prefer a bit of adventure, you can explore the jungle and local wildlife through ATV tours or ziplines.

The cuisine of Cancún is another highlight. You can try delicious local dishes at street food markets or enjoy a gourmet dinner at one of the many fine dining restaurants. Yucatecan cuisine, with dishes like panuchos and cochinita pibil, is a delight for the palate.

As for nightlife, Cancún is well known for its numerous clubs and bars, offering everything from quiet spots for a cocktail to nightclubs with live music and international DJs. Boulevard Kukulcán, in the hotel zone, is the epicenter of this vibrant nightlife.

In summary, Cancún is a dream destination that combines natural beauty with rich culture, fascinating history, delicious cuisine, and endless fun. Whether you're looking for beach relaxation, jungle adventure, immersion in Mayan history, or the excitement of nightlife, Cancún has it all. Without a doubt, this city will leave you with memories that will last a lifetime.

Cancún Tourist office

We had a hard time finding tourist offices in Cancún, this is because the hotels in the area function as tourist offices and assist travelers in organizing and planning their stay in Cancún.

Nevertheless, we leave you the data of one tourist office.

Tourism Promotion Council of Quintana Roo

In this office, you can find information about:

Local accommodation and restaurants
City maps and guides
Information on public and private transportation
Information about local tours and attractions
Assistance in booking hotels and tours

Address and contact:

Paseo Coba, Mza 29, Lte 3, Local 309 to 312 Fraccionamiento Playacar Fase II. 77710 Playa del Carmen, Quintana Roo, Mexico.
Website: https://www.caribemexicano.travel/cancun/

Cancún Tourism General Directorate

Government Administration Cancún, Quintana Roo

Attention and guide to national and international tourists

Website: https://www.gob.mx/

Transport

Airport:

Cancún International Airport is one of the busiest and most modern airports in Mexico and is quite well equipped for travelers with disabilities, including those who use wheelchairs.

In general terms, here are some of the facilities you can find:

Accessibility: The airport has ramps, elevators, and adapted bathrooms for people with reduced mobility. The terminals are quite spacious and are generally wheelchair accessible.

Wheelchair assistance: It is possible to request wheelchair assistance at the airport. This includes help to move around the airport, go through security control, and board the plane. It is advisable to request this service in advance through your airline.

Transportation: The buses and taxis that operate at the airport are usually equipped to accommodate passengers with reduced mobility. You may need to book these services in advance.

Parking: The airport has designated parking spaces for people with disabilities.

Information points: There are information points and customer service counters throughout the airport where you can ask for help or additional information.

Terminal 1

Terminal 1 of Cancún International Airport has 7 boarding gates, which receive flights from charter airlines. The main airlines operating at the airport are Magnicharters and Viva Aerobús.

Terminal 2

Terminal 2 of Cancún International Airport has 22 boarding gates. This terminal mainly operates domestic flights and international flights from South America, Europe, Central America, and other countries. On the way to the waiting rooms, you will find ATMs, small restaurants, convenience stores, pharmacies, souvenir shops, clothing stores, and more.

Terminal 3

Terminal 3 of Cancún International Airport has 21 boarding gates. Recently expanded, this terminal mainly operates international flights between Cancún, the United States, Canada, and Europe. On the way to the boarding rooms, you will find duty-free shops, small restaurants, convenience stores, souvenirs, and much more. In this terminal, you can find MERA business rooms.

Terminal 4

Terminal 4 of Cancún International Airport has 12 boarding gates. This terminal is the most recent, as it was inaugurated in 2017, making Cancún the first airport with four terminals in Mexico. This terminal operates international and domestic flights. In addition, Terminal 4 has an impressive capacity for up to 9 million passengers per year. The main airlines operating at this terminal are Aeroméxico, Interjet, Southwest Airlines, Lufthansa, Air France, Air Transat, Westjet, Condor, Air Europa, and Sun Country and Frontier Airlines.

Address and contact:

Cancún International Airport: Carretera Cancun-Chetumal KM.22, Cancun Quintana Roo CP 77565 Mexico
Website: https://www.airportcancun.com/es

Transportation from the airport to Cancún:

From Cancún International Airport to the city center, there are several transportation options that may be suitable for a person in a wheelchair. Here are some options for you:

Adapted taxi: Some taxi companies in Cancún offer vehicles adapted for wheelchairs. These vehicles usually have ramps or lifts and enough space to accommodate a person in a wheelchair. You may need to book this service in advance. Here are the contact details of 2 companies that can help you.

Address and contact:

Transportación Cancún.

Address: Sm 307, Mz 404, Lote 07, Calle Sergio Butrón Casas Alfredo V Bonfil C.P. 7560 Cancún, Quintana Roo
Phone: (+52) 998 980 3458 WhatsApp (+52) 998 195 4408
Email: info@transportacioncancun.com
Web: https://www.transportacioncancun.com/transporte-accesible-cancun

Cancun Taxi.

Address : Puerto Juárez, 77500 Cancún, Q.R., Mexico
Phone : (+52) 998 169 0023
Web : https://cancun.taxi/

Bus: The ADO bus company operates bus services from the airport to downtown Cancún. ADO buses are usually quite modern and some of them are equipped to accommodate people with reduced mobility. However, it is best to contact the company to confirm the availability of this service.

Address and contact:

Calle Pino, SM 23, MZ 81, Lote 1, Centro, 77500 Cancún, Q.R., Mexico
Phone: (+52) 800 009 9090
ADO website: https://www.ado.com.mx/

Transportation within the city:

Cancún, a popular tourist destination in Mexico, offers several accessible public transportation options for residents and visitors, but we advise you that if possible, book a taxi or private transportation adapted because many of Cancún's public transport are not adapted and you may have problems when moving in public transport.

Nevertheless, we describe some of the most common options:

Bus: Some buses in Cancún may be equipped with ramps and spaces designated for wheelchairs, but not all buses have these features. It is best to check with the specific bus company.

Address and contact:

Calle Pino, SM 23, MZ 81, Lote 1, Centro, 77500 Cancún, Q.R., Mexico
Phone: (+52) 800 009 9090
ADO website: https://www.ado.com.mx/

Taxis: Taxis can be a more accessible option, as the driver can assist the person in entering and exiting the vehicle. However, not all taxis are equipped to accommodate wheelchairs.

Address and contact:

Transportación Cancún.

Address: Sm 307, Mz 404, Lote 07, Calle Sergio Butrón Casas Alfredo V Bonfil C.P. 7560 Cancún, Quintana Roo
Phone: (+52) 998 980 3458 WhatsApp (+52) 998 195 4408
Email: info@transportacioncancun.com
Web: https://www.transportacioncancun.com/transporte-accesible-cancun

Cancun Taxi.

Address : Puerto Juárez, 77500 Cancún, Q.R., Mexico
Phone : (+52) 998 169 0023
Web : https://cancun.taxi/

Colectivos: Colectivos may be less accessible for people with reduced mobility, as they are smaller vehicles and can be very full

Ride-Sharing Services: Uber and Lyft sometimes offer accessible vehicle options for individuals with limited mobility. However, availability may vary and it is best to check in the app.

Ferries: Ferries can be accessible to individuals with limited mobility, but again, it is best to check with the specific ferry company.

Adapted beaches

Cancún is famous for its beautiful white sandy beaches and turquoise blue waters. Here we provide a bit of information about two of the most popular ones... Playa Delfines and Playa Tortugas, as both offer facilities for visitors with limited mobility.

Playa Delfines:

This is one of the largest and most popular public beaches in Cancún. It is known for its wide stretches of sand and its viewpoint with the famous "Cancún" sign where visitors often take photos. Although it does not have many services such as restaurants or stores, it is one of the few beaches in Cancún that has wheelchair access ramps. Additionally, this beach has amphibious wheelchairs, which allow people with limited mobility to enjoy the sea. The public bathrooms are also equipped for individuals with limited mobility.

Playa Tortugas:

This is a smaller, quieter beach, very popular among families and locals. It has several amenities such as restaurants, stores, and a dock from where ferries depart for Isla Mujeres. Playa Tortugas is wheelchair accessible, with ramps leading directly to the beach from the parking area. There is amphibious wheelchair rental for those who wish to enter the water. In addition, it has accessible bathrooms and showers.

Remember that, although these beaches are accessible, they can present some challenges, such as loose sand that can hinder mobility. Amphibious wheelchairs are a great help, but you may need assistance to use them. It is always recommended to plan ahead and take into account the tides and weather conditions.

In general, both Playa Delfines and Playa Tortugas offer the opportunity to enjoy the sun, sand, and sea of Cancún for visitors with limited mobility, thanks to their accessible facilities and services.

Adapted restaurants

Hard Rock Café Cancun: https://www.hardrockcafe.com/location/cancun/#utm_source=Google&utm_medium=Yext&utm_campaign=Listings

The 5-star Hard Rock Café hotel Cancun also has a restaurant that is fully accessible to people with reduced mobility, thanks to access ramps and elevators that facilitate movement within the venue. Moreover, their staff is friendly and always ready to help.

Their menu is diverse, with a wide selection of burgers, meats, salads, and desserts.

Their restrooms are also accessible.

Address and Contact:

Blvd. Kukulcan km 9.5, Zona Hotelera, 77500 Cancun, Q.R., Mexico.
Phone: (+52) 998 688 5491
Email: cancun@hrcmexico.com

Porfirio's Cancun: https://porfirios.com.mx/

This restaurant is known for its modern and welcoming design and of course, for its high quality in Mexican cuisine. Its facilities are 100% accessible to people with reduced mobility. They offer everything from tacos and ceviches to more complex Mexican dishes.

Their restrooms are also accessible.

They are open from 1:00 pm to 1:00 am without interruption.

Address and Contact:

Blvd. Kukulcán Km 14.2, No.1, Zona Hotelera, Cancun, Q. Roo., C.P.77500
Phone: (+52) (998) 840 6040

Ruth's Chris Steak House: https://www.ruthschris.com/

This American restaurant chain is known for its high-quality steak cuts and seafood and we can confirm that it is a venue fully accessible to people with reduced mobility, including their restrooms.

If you're in the mood for a good steak, this is the place to be!

Address and Contact:

KM. 13.5, Blvd. Kukulcan, Zona Hotelera, Cancun, 77500 Mexico
Phone: (+52) 9988853301

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