Wheelchair rental in Mexico City

Adaptability of Mexico City
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Discover Mexico City

Frida Kahlo Museum

Frida Kahlo Museum

Bosque de Chapultepec

Bosque de Chapultepec

Pirámidez de Teotihuacan

Pirámidez de Teotihuacan

la Basílica de Guadalupe

la Basílica de Guadalupe

Museo Nacional de Antropología

Museo Nacional de Antropología

Turibus stop - Palace of the Counts of Miravalle

Turibus stop - Palace of the Counts of Miravalle

Your Mexico City guide

Mexico City: Melting Pot of History, Culture, and Tradition

Rising majestically from the heart of the Valley of Mexico, Mexico City (CDMX) stands as a vibrant testament to human ingenuity and the passage of time. On every corner, down every alley, and in every park, the city unveils layers of history, from its days as the imposing Aztec capital of Tenochtitlán to its current status as a global metropolis.

CDMX's roots delve deep into pre-Hispanic times. The Aztecs, having witnessed the omen of an eagle perched on a cactus devouring a snake, founded Tenochtitlán in 1325. On this backdrop, the modern-day Mexico City would later be born. With the arrival of the Spanish in the 16th century, the city underwent an architectural and cultural metamorphosis that shapes much of its current identity.

Zócalo: The cultural epicenter of the city. Here, the Metropolitan Cathedral, with its imposing bell towers, and the National Palace, adorned with murals by Diego Rivera, tell the story of Mexico.

Templo Mayor: Adjacent to the Zócalo, this archaeological site unravels the depths of ancient Tenochtitlán, with remnants of pyramids and ritual offerings.

Palacio de Bellas Artes: An architectural gem of art nouveau and art deco, it hosts cultural events and houses murals by artists like Orozco and Siqueiros.

Coyoacán District: With its cobblestone streets and shaded squares, it's the city's bohemian haven. The Blue House, where Frida Kahlo lived, is a treasure of Mexican art and history.

Xochimilco: Its canals filled with trajineras (colorful boats) offer a journey back to pre-Hispanic times, accompanied by mariachi music and Mexican snacks.

Chapultepec: This vast green lung houses Chapultepec Castle, a museum and former imperial residence with panoramic views of the city.

Condesa and Roma: These neighborhoods, with their art deco architecture and cosmopolitan ambiance, are brimming with cafes, galleries, and boutiques.

CDMX is a gastronomic paradise. From traditional "tamales" and "tacos al pastor" to gourmet dishes in five-star restaurants, the city satisfies every craving. Markets, like San Juan and La Merced, offer a genuine culinary experience. And for dessert, nothing beats a stuffed "churro" or an "atole".

Here are some fun facts and details about this impressive metropolis:

  • History: Founded on March 13, 1325, Mexico City was originally the Aztec city of Tenochtitlán. It was built on a lake and eventually became the capital of the Aztec Empire.
  • Population: CDMX has around 9 million inhabitants in the city proper. However, considering the entire metropolitan area, this number exceeds 20 million.
  • Phone Prefix: The area code for Mexico City is 55.
  • Currency: The official currency is the Mexican peso (MXN).
  • Typical Dish: Although Mexico as a whole boasts a rich culinary tradition, a very popular dish in CDMX is "tacos al pastor". These consist of marinated pork cooked on a vertical spit, served on small tortillas with pineapple, cilantro, onion, and various sauces.
  • Altitude: Mexico City is situated at an altitude of approximately 2,240 meters above sea level, making it one of the highest capitals in the world.
  • Museums: CDMX is known for having one of the highest concentrations of museums in the world. The National Museum of Anthropology is one of the most renowned and houses an impressive collection of pre-Columbian artifacts.
  • Transport: The Collective Transport System, better known as the Metro, is one of the largest and busiest in the world, with over 12 lines and 195 stations.

Conclusion:

Mexico City is a maze of experiences, a place where pre-Hispanic past, colonial legacy, and vibrant contemporary energy converge in a symphony of colors, sounds, and tastes. It's an open invitation to discover and rediscover, to immerse oneself in its rich heritage, and to celebrate the passion and vitality of its people.

Mexico City Tourist office

There are several Tourist Information Points run by the Government of Mexico City (CDMX) located throughout the city. Here are the most important ones:

 

Zócalo Tourist Information Point:

It is located in the vicinity of the Zócalo. The square itself is bordered by the streets of 20 de Noviembre, 5 de Febrero, Francisco I. Madero, and Venustiano Carranza.

The Zócalo area is mainly pedestrian, with wide areas for walking and open spaces.

Most of the surrounding buildings, including the information point, are designed to be accessible to people with reduced mobility, with ramps and appropriate signage.

Nearby metro stations, such as Zócalo (Line 2) and Allende (Line 2), have facilities for people with disabilities.

At this office, you will find: Free maps and tourist brochures with information on the city's main attractions.

Information about tours and activities in Mexico City.

Personalized advice on routes, itineraries, and places of interest.

Information on cultural events and festivities.

Access to databases with information on accommodation, restaurants, and other services of interest to tourists.

Contact:

  • Phone: (+52) 55 1084 7200
  • Website: https://www.turismo.cdmx.gob.mx/

 

Paseo de la Reforma Tourist Information Point:

Along Paseo de la Reforma, different information modules have been placed at strategic points. One of the most recognized is located near the Angel of Independence, an iconic monument in Mexico City.

Paseo de la Reforma has wide sidewalks and pedestrian crossings. In addition, in the area of the Angel of Independence and other monuments, facilities for accessibility have been implemented.

Nearby metro stations, such as Insurgentes (Line 1) or Sevilla (Line 1), and Metrobus stations along Reforma, have facilities for people with reduced mobility.

At this office, you can find: Maps and tourist brochures of Mexico City with an emphasis on points of interest in and around Paseo de la Reforma.

Information about tours and activities in the area.

Advice on places of interest, itineraries, and routes.

Information on events and cultural activities on the avenue.

Access to databases with information about hotels, restaurants, and other services of interest to tourists in the Reforma area.

Reservation services for some tours and activities.

Address and contact:

  • Paseo de la Reforma s/n, at the height of the Angel of Independence, in the Juárez district.
  • Phone: (+52) 55 1084 7200
  • Website: https://www.turismo.cdmx.gob.mx/

 

Benito Juarez International Airport (AICM) Tourism Office

The tourist information offices or modules are located in both terminals of the airport: Terminal 1 (T1) and Terminal 2 (T2).

You can find these modules in the national and international arrivals areas, near the baggage belts or exits.

At these offices, they offer: Maps and brochures of Mexico City and its surroundings.

Information about transportation: From the airport to downtown and other popular destinations, including details about authorized taxis and public transport.

Accommodation recommendations: From luxury hotels to hostels and budget options.

Information about tours and activities in the city.

Cultural information: Festivals, museums, theaters, and other points of interest.

Safety tips: Recommendations for a safe stay in the city.

Reservation services: Some modules may help with accommodation or tour bookings.

Other services: Depending on the administration and partnerships, discounts or promotions on certain tourist services or activities might be available.

Address and Contact:

  • Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Mexico City, CDMX, Mexico.
  • AICM Phone: (+52) 552482 2400 or (+52) 552482-2424
  • Website: https://www.aicm.com.mx/

 

"City Pass or CDMX Tourist Card"

This card is designed for tourists to enjoy discounts and benefits at various places of interest, museums, restaurants, shops, and other services in the city.

You have three options with different durations:

  • 3-day Card
  • 5-day Card
  • 15-day Card

With this card, visitors can get:

Discounts at tourist attractions and museums. Some iconic places in Mexico City may offer discounts on admission or special activities for cardholders.

Promotions in restaurants and shops. These discounts may vary, but it's common for certain associated restaurants and shops to offer a percentage discount or some special promotion for cardholders.

Access to tours or special activities. In some cases, the card may offer access to guided tours or activities that are not available to the general public.

Tourist information. The card usually comes with a brochure or guide with relevant information about the city, its attractions, and how to make the most of your stay.

Transportation. Depending on the version or package purchased, the card might include passes for public transport or discounts on tourist transport services.

To acquire the CDMX Tourist Card, visitors can go to the tourist information points in the city or, in some cases, buy it online before their trip. It's important to review the terms and conditions, as well as the associated attractions and services, to ensure you maximize the benefits.

Remember that programs and promotions can change over time, so it is recommended to consult the official tourism page of Mexico City or the tourist information offices when planning your visit.

Transport

Airport:
Mexico City International Airport Explained for People with Reduced Mobility
The Mexico City International Airport (AICM) is not only one of the largest and busiest in Latin America but also one of the most committed to providing an accessible and comfortable experience for all. If you or someone you know has reduced mobility, below are the facilities and services that the AICM offers to ensure a pleasant and smooth journey.

From the moment one arrives at the airport, the commitment to accessibility is evident. Parking areas have designated spaces near the main entrances to facilitate access to terminals. These places are clearly marked and wider than conventional parking spaces.

The airport's sidewalks and corridors have gentle ramps and handrails, allowing people with wheelchairs, crutches, or any other mobility device to move around easily. Moreover, the flooring is made of a non-slip material, reducing the risk of accidents.

The AICM has an assistance service for people with reduced mobility. Upon arrival, you can request an assistant who will accompany you from check-in to boarding, and vice versa for arrivals. This service is completely free, but it is recommended to request it in advance, especially during peak seasons.

Furthermore, if you need to rent or request a wheelchair, the airport has a significant number of them available. It is recommended to contact your airline to ensure availability and coordinate its use.

You should also know that AICM bathrooms are designed considering the diversity of its users. You will find adapted bathrooms in each of the airport's sanitary modules. These have support bars, sinks at the appropriate height, and enough space to easily maneuver a wheelchair. There are also emergency alarms in case assistance is needed while inside.

For those with hearing impairments, AICM has implemented high-quality sound systems and informative screens strategically distributed throughout the terminals, ensuring all passengers receive the necessary information for their trip. Likewise, for those with visual impairments, tactile strips have been incorporated into the flooring to guide different areas of the airport, complemented by braille signage.

As we all know, waiting for a flight can be tiring, especially for those with reduced mobility. Therefore, there are rest areas equipped with ergonomic chairs and adequate spaces for those using wheelchairs or similar devices. These areas are also close to information points and basic services.

The shops and restaurants within the AICM are mostly accessible. The corridors are wide, and the customer service areas are designed so that a person in a wheelchair can approach without inconvenience. If you need help transporting your purchases, many establishments offer an assistant service that will bring your items to your waiting area or even to your plane's gate.

In conclusion, the Mexico City International Airport has become a model in terms of accessibility. Its design and services aim to ensure that all people, regardless of their mobility, can enjoy a comfortable and uncomplicated journey.

 

Transport from the airport to downtown:
The Mexico City International Airport (AICM) offers various public transportation options to reach the city center. For people with reduced mobility, accessibility is a priority, and several solutions have been implemented to ensure a safe and comfortable journey. Below, we explain how to get from the AICM to the center of Mexico City using adapted public transport:

Metrobus:
The Metrobus is one of the most efficient means to travel from the airport to downtown. Metrobus Line 4 has a route connecting AICM with the city's historic center.

There are two stations within the airport, one for Terminal 1 (Door 6) and another for Terminal 2 (Door 3), both wheelchair accessible.

Metrobus stations and the buses themselves are adapted for people with reduced mobility. Buses have designated wheelchair spaces and access ramps.

Route: Taking Metrobus Line 4 from AICM, you can get off at stations like "San Lázaro" or "Bellas Artes," located in the historic center.

Adapted Taxi:
Although not public transport, AICM offers adapted taxi services for people with reduced mobility. These taxis are vehicles specially designed to transport wheelchairs and other mobility devices.

There are official taxi modules in both airport terminals where you can request an adapted taxi. It's recommended to do so in advance to ensure availability.

Some of these companies are:

  • Taxis Nueva Imagen
  • Porto Taxi Taxis
  • Wheelchair Taxis.

Here's contact information for one of them:
Wheelchair Taxis:
Phone: (+52) 5554973648
Web: https://www.taxiparasillasderuedas.com/

It's recommended to contact them before traveling to confirm availability.

Light Rail (Suburban Train):
Although the Suburban Train does not connect directly with AICM, it's an option if combined with another means. For instance, you could take a Metrobus to the Buenavista station and from there access the Suburban Train. These stations have facilities for people with reduced mobility, but due to transfers, it is not highly recommended.

 

Transport within the city:
Mexico City, being one of the world's largest metropolises, has gradually incorporated improvements in the accessibility of its public transport for people with reduced mobility. Below, we present various city transportation means:

Metro (Collective Transport System - STC):

  • Special wagons: The metro has designated wagons for people with reduced mobility, seniors, and pregnant women. They are found at the beginning and end of each train.
  • Infrastructure: Many metro stations have facilities like elevators, ramps, and escalators.
  • Tactile pavement: To guide people with visual impairments, many stations have tactile pavement.

EcoBici:
The city's bicycle system, EcoBici, offers adapted bicycles for people with disabilities. The service, however, requires a prior registration. You can find more about the adapted bicycles and registration at their website: https://www.ecobici.cdmx.gob.mx/

Public Buses:
Like the Metrobus system, many public buses are adapted with ramps and spaces for wheelchairs.

Metrobús:
The Metrobus system, already mentioned in the previous section about transport from the airport, has adapted stations and vehicles, ensuring the ease of access for people with reduced mobility.

In conclusion, Mexico City has made great strides in becoming a city with accessible public transport. While not all transportation options are 100% adapted, a significant number of them offer suitable facilities and services for people with reduced mobility. Always check the specific route and services offered by each transport system to ensure a smooth journey.

Points of Interest:
There are many accessible tourist spots in Mexico City, such as:

  • Chapultepec Park: This is one of the largest urban parks globally and is fully adapted for people with reduced mobility. Inside, you'll find the Chapultepec Castle, museums, and a zoo. The paths are paved, and there are accessible bathrooms.
  • National Palace: Located in the Zócalo, the National Palace offers ramps, elevators, and tactile routes for blind visitors.
  • Museum of Anthropology: One of the most important museums in the country. It has ramps, elevators, and adapted bathrooms.
  • Palacio de Bellas Artes: This iconic cultural center is adapted with ramps and elevators. Also, its impressive murals by Diego Rivera can be appreciated by everyone.
  • Turibus: This touristic bus goes through the main attractions of the city. It has a space for wheelchairs and offers headphones for audio guides in several languages.

This list is just a starting point, as Mexico City offers many other accessible points of interest. It's always a good idea to check the specific accessibility measures of each location before your visit. For more information on accessibility in Mexico City's tourist spots, you can visit: https://www.visitmexico.com/en/mexico-city/

I hope this guide helps you to better understand the accessibility options available in Mexico City for people with reduced mobility. Safe travels!

Neighborhoods / Areas

 El Zócalo: 

Mexico City, with its vast history and blend of cultures, offers its visitors an endless array of experiences. One of its most iconic points is the Zócalo, or Constitution Square, a space that has witnessed countless events over the centuries. While walking through this square might be the norm for many, exploring it in a wheelchair is a completely different experience, yet no less captivating.

Firstly, it's essential to know that Mexico City has worked on improving the accessibility of its public spaces. As you approach the Zócalo, you'll notice that sidewalks have well-designed ramps that facilitate access to the square. The cobblestones, though historical, have been conditioned to allow a more comfortable movement for wheelchairs.

To the east of the square stands the majestic National Palace. Not only is it the seat of the Executive Power, but it also houses murals by the renowned artist Diego Rivera. The building has been fitted with ramps and elevators, allowing all its visitors, regardless of their mobility, to admire these masterpieces of Mexican art that narrate the country's history.

To the north, the Metropolitan Cathedral invites you to explore it. It's one of the largest cathedrals in Latin America and a gem of Baroque art. Although its construction dates back to the 16th century, wheelchair access is feasible thanks to the ramps placed at the main entrances. Once inside, its aisles and chapels are at ground level, facilitating the tour. It's recommended to approach the main altar and observe its impressive decoration.

On the west side of the square, you'll find the Old City Hall. If you decide to visit, you'll see that, like other buildings around the Zócalo, it has facilities for wheelchair access. From here, you can get a different view of the Zócalo and feel the vibrant energy of the square.

The Zócalo itself is a gathering place. You can take a moment to enjoy the space: street vendors offering crafts, families strolling, and musicians playing traditional melodies. Thanks to the square's extensive flat and obstacle-free area, moving around will be a hassle-free experience.

If you find yourself in the Zócalo during a festival, prepare for a show. From patriotic celebrations to cultural festivals, it's a place bursting with color, music, and joy. And while the crowd can be challenging, the experience of being there, in the midst of the celebration, is unparalleled.

After touring the historical buildings and enjoying the square, you might get hungry. Fortunately, the surroundings of the Zócalo feature numerous restaurants and cafes, many of which have been adapted to be accessible. Whether you opt for a traditional Mexican restaurant or a cafe overlooking the square, you'll have the chance to taste local delicacies in a cozy environment.

In conclusion, Mexico City's Zócalo, with its rich history and vitality, is a place everyone should experience at least once in their life. And, despite the mobility challenges in such a large and ancient city, it's clear that efforts have been made to ensure that this emblematic space is accessible to all. So, whether in a wheelchair or any other way, the Zócalo awaits to show you the heart of this incredible city.

Adapted restaurants

Restaurante Lalo! http://eat-lalo.com/ 

Lalo! is a gem in the Roma district. Its spacious interior design with modern decoration invites diners to feel in a friendly and cozy space. It is especially popular among locals and visitors for breakfast and brunch. While it offers a variety of dishes ranging from pizzas to more gourmet options, its breakfasts are especially popular. One of the standout dishes is the Eggs Benedict, served on brioche bread with turkey ham, spinach, and hollandaise sauce. Nevertheless, its pizzas also receive consistent praise, being prepared in a wood-fired oven that gives them an authentic flavor and crispy texture. If you plan to visit Lalo!, it is suggested to book in advance, especially on weekends, as the place is often crowded. The place is accessible for people with mobility issues, including the bathrooms.

Hours: Generally open for breakfast and lunch, from 8:00 a.m. to 5:00 p.m.

Contact Information:

  • Address: Zacatecas 173, Roma Norte. Cuauhtémoc, 06700 Ciudad de México, CDMX.
  • Phone: (+52) 55 5564 3388

 

Restaurante Limosneros https://www.limosneros.com.mx/ 

Located in the heart of Mexico City's Historic Center, this restaurant is a living testament to the country's rich history. It is housed in a building dating back to the 17th century, and its decoration impressively combines colonial elements with a modern and sophisticated design. The restaurant has made significant efforts to restore and preserve the original structure while adapting its facilities to be fully accessible. Limosneros focuses on indigenous and traditional Mexican ingredients, using them in contemporary and innovative preparations. One of its most renowned dishes is the Taco de Escamoles, served on blue corn tortilla with guacamole and green sauce. Escamoles, known as "Mexican caviar", are ant larvae and are considered a delicacy in Mexican cuisine. Another standout dish is the Octopus in Recado Negro, where the octopus is cooked to perfection and served with a traditional spicy sauce from the Yucatán peninsula.

Hours: Monday to Saturday from 01:00 pm to 11:00 pm. Sundays from 01:00 pm to 06:00 pm.

Contact Information:

  • Address: Allende 3, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06010 Ciudad de México, CDMX.
  • Phone: (+52) 55 55 21 55 76
  • Email: contacto.limosneros@gmail.com

 

Restaurante Pujol https://pujol.com.mx/ 

Run by the renowned chef Enrique Olvera, Pujol has consistently been ranked as one of the best restaurants in the world, focusing on redefining traditional Mexican cuisine through a contemporary and sophisticated lens. The restaurant offers an intimate and elegant ambiance, with a design that merges modernity with rustic touches. Each dish is meticulously crafted to be a unique culinary experience celebrating the richness of Mexican ingredients. Although Pujol's menu varies and is renewed constantly, one of its most emblematic dishes is the Mole Madre, Mole Nuevo. This dish presents two versions of mole: one that has been aged (and continues to age) for over 1,000 days and a newer version. Together, they offer a contrast of flavors that encapsulate the evolution of this traditional Mexican dish. Another notable dish is the "hoja santa" with caviar, which is a delicate balance between the herb's aromatic notes and the briny taste of the caviar. The restaurant is fully accessible, with ramps, wide aisles, and accessible bathrooms.

Hours: Tuesday to Saturday from 01:30 pm to 10:45 pm. Closed on Sundays and Mondays.

Contact Information:

  • Address: Tennyson 133, Polanco, Polanco IV Secc, 11550 Ciudad de México, CDMX.
  • Phone: (+52) 55 5545 4111
  • Email: reservaciones@pujol.com.mx
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