Having trouble with your scooter or power chair and don't know why?
We've attached this list of basic troubleshooting tips to help you get up and running with most scooters or powerchairs:
The scooter doesn't work:
There are several reasons why a scooter may stop working, but the first thing to check is the battery. Check and make sure the scooter's charging unit is connected to the scooter, then plug the charger cord into a standard outlet. Continue charging the battery until the meter indicates that it is full.
The scooter is fully charged but not working:
There are several reasons why a scooter may not work even when the battery is fully charged:
- The key is not in the scooter: insert the scooter key into the key hole and turn it to the ON position.
- The key is not inserted correctly: insert the scooter key all the way into the keyhole and turn it to the ON position.
- Manual freewheel switch or lever : make sure the manual freewheel switch (or lever) is in the OFF position. This switch (or lever) is present so that you can disengage the motor and braking systems if you ever need to push the scooter manually.
- The power saving mode has been activated: remove the key from the scooter and wait at least 30 seconds, then put the key back in the scooter.
- The power saving function prevents the battery from discharging while the scooter is not in motion and while the key is in the vehicle. The activation time of this feature will vary depending on the type of scooter, but generally ranges from 3 to 5 minutes.
- The circuit breaker needs to be reset: press the button on the main switch to restart the motor. On some scooters, this is labeled as the RESET button.
If you have a folding scooter, you can also check these possible problems:
- Batteries are not seated/connected correctly: make sure both batteries are seated correctly in the base of the scooter.
- In the case of clip-type batteries: make sure that both clips are fully connected to their respective battery terminals.
- The front-rear harness is not connected: make sure that the harness connecting the rear of the scooter is properly connected to the front of the vehicle. This harness can become detached during normal use if you have not connected it correctly during assembly.
The battery gauge drops very low when I press the accelerator:
The scooter's batteries may have a very low charge. You must fully charge the batteries before continuing to use the scooter. You can operate the vehicle with a low charge, but this is not a good idea because the scooter could stop running with little or no warning.
If you have been using your current battery for a long time, there is a chance that it is nearing the end of its effective use and it would be a good idea to do a load test to check its endurance.
The scooter hesitates or runs slowly even when I press the throttle all the way down:
There are a few reasons why this may occur:
- Low battery charge: the scooter's batteries may have a very low charge. You must charge the batteries fully before continuing to use the scooter.
- Operating on an uphill slope: hesitation may occur if you are riding the scooter on an inclined surface. Most scooters will operate well on a slight uphill slope, but at a slower speed (or none at all if the slope is too steep).
- The scooter is at maximum capacity: if the scooter is carrying a rider who is close to its maximum capacity, the vehicle may operate slightly slower than normal (or not at all on an uphill surface).
The circuit breaker trips repeatedly:
This usually indicates a problem with your scooter's batteries. You may need to charge them more frequently if they are getting old or have been in use for a long time. If this is the case, it would be a good idea to give them a load test to check their endurance.
If you have a troubleshooting question that has not been answered here, email us at email@example.com and we will try to find an answer for you.