You can contact us by sending an email to info@motion4rent.com, we aim to respond to all communications within 24 hours.
At Motion4rent we offer the facility to pay by credit or debit card (Visa, Mastercard, American Express, JCB and Discover) through the Stripe payment gateway. If you prefer, you can also pay by bank transfer but you should contact us so that we can provide you with the bank details.
If you want to make a rental with us, it is very simple, you must do it through our website, indicating the chosen destination, the mobility equipment you want and the dates. If you need help do not hesitate to contact us and we will help you as much as possible.
Yes, we advise you to make your reservation online well in advance to ensure full availability of your equipment, especially during high season times of the year (summer and holiday periods).
Please note that at Motion4Rent, we work with numerous partners, each with different terms and conditions. It is common for a deposit to be required for rentals, with the exact amount depending on the rented equipment and the respective partner. During the booking process, you will be clearly informed of the deposit amount.
The deposit can be left when collecting the equipment or you may be asked to pay it in advance of the delivery. It will be returned upon the return of the equipment, provided that the equipment remains undamaged during the rental period.
Motion4rent offers special rental equipment for people with reduced mobility: manual and electric wheelchairs, electric mobility scooters, walkers and other safety items or technical aids.
Yes, at Motion4rent, we have established partnerships with local collaborators in various countries across the globe. Our advanced search engine streamlines the process of locating the equipment you require within your designated destination city.
At Motion4rent you can rent equipment for as little as 1 day and with no time limit, for as long as you need.
When formalizing the reservation, Motion4rent will inform you of the cancellation policies of each collaborator, which may be different and specific.
If you cancel prior to the cancellation date, you will be refunded the full amount paid.
You must contact the final collaborator of the equipment. Remember that Motion4rent is a search engine and that we are not the owners of the equipment, so we recommend you to contact the collaborator of the destination where you are. If they do not respond to your call, you can always write to us at info@motion4rent.com and we will contact the collaborator to find the best solution as soon as possible.
Yes, most of our collaborators have equipment suitable for the needs of heavier customers. You can find out where through our website. The website has search filters that will make it easier for you to book. You can also contact us through info@motion4rent.com and tell us what you need, we will do our best to find the most suitable equipment for your needs.
Our rental rates vary according to the destination, the duration of the rental and the pick-up/drop-off points requested. Please note that all quotes are provided in € (euros) or $ (US dollars).
Our prices are always all-inclusive, so you don't need to worry about hidden fees, taxes or delivery charges.
Motion4rent offers different options, depending on where you rent the equipment. In our search engine you can filter by delivery point: store, private homes, hotels, fairgrounds, stations, ports or airports.
When you formalize the rental on our website you must set a day and time of delivery. If we cannot reach you at the time of delivery, we will try to deliver as soon as possible, but it is possible that the collaborator will charge you again for travel expenses (of course we will try to reach you by phone before we leave).
Yes, it is best to communicate this. We also suggest that you ask for a room on the first floor or make sure that the hotel you have chosen has elevators, and if possible has a place where you can store and charge your equipment. Unfortunately, not all accommodation complexes are 100% accessible.
Whether the delivery is to your home or to a hotel or campsite, it is necessary for you or someone you trust to be present to receive the equipment. If the delivery is to a hotel or campsite, you must always notify them in advance about the delivery so that they can manage it properly. In some cities, it may be mandatory for the customer to be present to receive the equipment, as it is the most advisable option to check the condition of the equipment and leave the required deposit. If you cannot be present, it is your responsibility to inform the hotel or campsite in advance so they can receive the equipment on your behalf and even make the payment if necessary.
A full charge usually lasts a whole day, depending on the number of kilometers you drive and the speed at which you drive the equipment. It is best to charge the batteries every night with the supplied charger. (It is important to keep in mind that each equipment has a different range... Depending on the equipment you rent, the duration of its batteries may vary).
Your equipment's battery should be charged every day: simply plug the power cord into a standard outlet at the end of the day, and let it charge overnight. Some equipment will have a built-in charger, while others will come with a separate external charger. Our collaborator at each destination will make sure you understand how to use the equipment you have rented.
Some of the equipment will fit, but not all... For example, there are some transportable scooters that can be disassembled and loaded into the trunk of a medium to large car (the heaviest piece can weigh up to 25 - 30 kg).
Standard scooters and powerchairs are usually not detachable and are more suitable for transportation in a minivan or SUV.
If you are unsure, please email us at info@motion4rent.com and we will be happy to help you make a decision.
Rain, condensation and heat can damage the equipment's electrical system, so it is best not to leave it outdoors. We advise you to protect it in a shed or indoors when not in use, ideally with a power source to charge it in the meantime.
Yes, of course, there is no problem because the final contract will be made at the chosen destination with the final collaborator, and it will be there where you must provide the data of the person who will use the equipment.
This point is somewhat more complicated due to potential variations in the cancellation policy and equipment availability. Therefore, we kindly request that you contact us at info@motion4rent.com, and we will promptly get in touch with the equipment collaborator to facilitate any necessary modifications to your reservation.
If there is a problem with the payment gateway, the first thing is to check that the card you are using is valid and has not expired or has a balance problem. If everything is correct and it does not let you finish the reservation process, contact us at the email: info@motion4rent.com to help you solve the problem.
To use the discount code, you only have to enter it when you make the reservation and you will see how the corresponding discount is applied to the final price of the equipment.