Customers praise Rome's remarkable history, iconic attractions, and welcoming staff at major sites like the Vatican Museums and Pantheon, where accessible entry and guided tours make sightseeing possible. However, they consistently note that the city's ancient cobblestone streets, uneven sidewalks, and limited ramps present significant challenges for wheelchair users and people with reduced mobility; customers recommend planning routes carefully and suggest that mobility scooters with larger wheels handle the terrain better than manual wheelchairs. The rental service receives outstanding feedback for its reliability, flexibility, and responsive communication via email and WhatsApp, with customers highlighting on-time delivery and pickup at hotels, quality equipment, and staff who go above and beyond to accommodate last-minute requests and special arrangements.
AI-generated summary of verified customer reviews
Average customer rating: 4.9/5
Adriana
8 Oct 2026
5,0
Really helped us out last minute request and picked up late as I requested. Amazing service!!
Kathleen
4 Oct 2026
5,0
Motion4rent was a vacation saver for us! En route to the airport, my sister discovered that what she thought was arthritis was actually a hairline fracture and was ordered to bear no weight on the leg. Needless to say, finding this out as we were leaving for Rome (and Mediterranean cruise) was alarming news! (If you can cancel your trip and reschedule it, I would strongly advise.) Motion4Rent came to the rescue and made our time more than just sitting inside a hotel room. They delivered to our hotel, picked up from a different hotel, and communicated well via email.
Sivy
29 Sep 2026
5,0
I cannot say enough wonderful things about this company. They were professional, reliable, and delivered my dad’s wheelchair exactly on time. Then, at the last minute, I realized my mom also needed a wheelchair, and they went above and beyond to get another one delivered quickly and on time. They truly helped make our trip so much easier and less stressful. If you ever need a wheelchair, scooter, or any medical equipment, I highly recommend this company. I am so grateful for their kindness and amazing service!
Lise
21 Sep 2026
5,0
Très bon service Le fauteuil roulant était parfait pour visiter Rome
Sivy
29 Sep 2026
5,0
Rome is beautiful, but the cobblestone streets can be challenging with a wheelchair. Wheelchairs with larger wheels would make getting around much easier and more comfortable. This company provides excellent, high-quality wheelchairs, and we had a great experience with them.
Charles
19 Aug 2026
5,0
See above
Alexander
15 Aug 2026
4,0
En lugares como los Museos Vaticanos o el Pantheon muy bien. El staff es muy amable y atento y siempre dispuesto a ayudar. Hay ascensores y rampas que lo facilitan. En el Coliseo hasta cierto punto. El camino a la salida es piedra y cuesta bastante. El Foro Romano es muy complicado, todo es piedra grande y es imposible rodar bien, tuvo que ir andando. Para una persona que no pueda andar es muy dificil con la silla. Las calles al rededor de la Fontana di Trevi es igual, todo piedra y en ocasiones cuesta rodar pero se consigue con alguien empujando la silla. Normalmente las aceras en Roma tienen las esquina con pequeñas rampas y es facil subirse a ellas.
Angela
6 Aug 2026
5,0
Staff have been polite and kind, email and whatsapp contact has been appreciated.
Only customers who booked with Motion4Rent can leave a review, and every review is moderated.
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