Frequently asked questions

Motion4rent is a global platform for renting mobility aids, connecting users with orthopaedic providers worldwide and facilitating equipment rentals and deliveries for greater customer convenience.

We offer manual and electric wheelchairs, mobility scooters, crutches, walkers, beds, hoists, and other orthopaedic products.

We work with providers in multiple countries, but availability may vary by region. If necessary, you can make a prior request on our website or contact our customer service to access the hire service.

Yes, our platform is available in multiple languages to enhance your experience.

Yes, such as technical advice and home delivery. In some cases, pickup is available at a different location.

Currently, the platform operates via web but is mobile-friendly for proper and easy use.

Yes, we have special options for corporate rentals and event participation.

We are an online platform that connects users and providers, and we also have our own physical office.

If you want to hire from us, it is very simple, you must do it through our website, indicating the chosen destination, the mobility equipment you want and the dates. If you need help do not hesitate to contact us and we will help you as much as possible.

Yes, we advise you to make your booking online well in advance to ensure full availability of your equipment, especially during high season times of the year (summer and holiday periods).

At Motion4rent you can hire equipment for as little as 1 day and with no time limit, for as long as you need.

Yes, of course, there is no problem because the final contract will be made at the chosen destination with the final collaborator, and it will be there where you must provide the data of the person who will use the equipment.

Simply search for the equipment you need on our website, select dates and location, and complete the booking form to indicate either in-store pickup, delivery to a hotel, or a private apartment.

Depending on the provider and location, we offer the option of pickup and return at different points/possibly in a different country. If needed, we find the easiest solution tailored to the individual needs of each customer.

Typically, you only need a valid ID and a payment method. Some providers may request a medical prescription, but generally, they only require the details for billing and payment, which the company requests via card or cash.

You can contact us to check availability or request special equipment via email or WhatsApp.

You can book in advance to ensure availability during your trip or event and to be certain of the delivery and required model.

Book as early as possible to ensure availability, or contact our team directly for your dates and destination.

Yes, you can reserve multiple items in the same operation, but not directly on the website. Bookings must be made one by one on the website. For multiple bookings, please contact our customer service to ensure availability and the best price.

Yes, of course. There is no issue since the final contract will be made with the destination provider, and you will need to provide the details of the person who will use the equipment there. We also ask for the user's details to facilitate the contract before their arrival.

You will receive an email with confirmation and details about the payment and technical specifications of your equipment.

Yes, you can download and print the receipt from your account on the platform.

We recommend at least 48 hours in advance, especially during peak seasons, as availability may be very limited depending on the destination and dates.

Yes, users generally need to be of legal age or have authorisation to proceed with payments and approvals, but there is no minimum age for the rental user.

Certainly, our customer service team is available to resolve your doubts if you can't find the answers on the website.

Yes, of course. There is no issue since the final contract will be made with the destination provider, and you will need to provide the details of the person who will use the equipment there. We also ask for the user's details to facilitate the contract before their arrival.

Motion4rent offers different options, depending on where you hire the equipment. In our search engine you can filter by delivery point: store, private homes, hotels, fairgrounds, stations, ports or airports.

When you formalise the rental on our website you must set a day and time of delivery. If we cannot reach you at the time of delivery, we will try to deliver as soon as possible, but it is possible that the collaborator will charge you again for travel expenses (of course we will try to reach you by phone before we leave).

Yes, it is best to communicate this. We also suggest that you ask for a room on the first floor or make sure that the hotel you have chosen has lifts, and if possible has a place where you can store and charge your equipment. Unfortunately, not all accommodation complexes are 100% accessible.

Whether the delivery is to your home or a hotel, AirBnB, you or someone you trust must be present to receive the equipment unless the hotel allows early deliveries to store the equipment or the provider allows it as per their specific policy. In the case of hotels, always inform them in advance about the delivery so they can manage it properly. In some cities, it may be mandatory for the customer to be present to receive the equipment, as it is the best option to verify the equipment's condition and leave the necessary deposit. If you cannot be present, it is your responsibility to inform the hotel or reception in advance to receive the equipment on your behalf, and even make the payment if necessary.

Some of the equipment will fit, but not all... For example, there are some transportable scooters that can be disassembled and loaded into the boot of a medium to large car (the heaviest piece can weigh up to 25 - 30 kg).

Standard scooters and powerchairs are usually not detachable and are more suitable for transportation in a minivan or SUV.

If you are unsure, please email us at [email protected] and we will be happy to help you make a decision.

Rain, condensation and heat can damage the equipment's electrical system, so it is best not to leave it outdoors. We advise you to protect it in a shed or indoors when not in use, ideally with a power source to charge it in the meantime.

The equipment can either be picked up at the provider's store or delivered directly to the indicated address. In the case of hotel delivery, it can be delivered a day earlier and stored at the reception before your arrival.

It depends on the provider's policy, but we recommend informing them to avoid cancellations by the provider.

These vary depending on location and provider. Costs are specified at the time of booking. Sometimes, the delivery cost is included in the hire price, especially when the provider doesn't have a physical store, only a warehouse.

It depends on the provider; it may be at the store or delivered to your home/hotel/AirBnB.

Keep in mind that the equipment may take 1 to 2 hours depending on the situation. If it takes longer, contact the provider and our customer service if necessary.

Make sure the mobility equipment fits comfortably through doors, hallways, and rooms without any obstacles. Check if the size and type of flooring in your home are compatible with the equipment and ensure there is enough space to manoeuvre.

At Motion4rent we offer the facility to pay by credit or debit card (Visa, Mastercard, American Express, JCB and Discover) through the Stripe payment gateway. If you prefer, you can also pay by bank transfer but you should contact us so that we can provide you with the bank details.

Please note that Motion4rent works with numerous partners, each with different terms and conditions. A deposit is often required, and the exact amount depends on the rented equipment and the corresponding partner. During the booking process, the deposit amount will be clearly indicated in your voucher, as well as on the equipment's page. The deposit can be left when picking up the equipment or requested in advance. It will be refunded when returning the equipment, as long as it is in good condition. If the provider doesn't match, it will be refunded via bank transfer or card, as previously agreed with the provider.

Our hire rates vary according to the destination, the duration of the hire and the pick-up/drop-off points requested. Please note that all quotes are provided in € (euros) or $ (US dollars).

Our prices are always all-inclusive, so you don't need to worry about hidden fees, taxes or delivery charges.

If there is a problem with the payment gateway, the first thing is to check that the card you are using is valid and has not expired or has a balance problem. If everything is correct and it does not let you finish the booking process, contact us at the email: [email protected] to help you solve the problem.

Payments can be made online through our platform with credit cards, debit cards, or digital payment systems. In specific cases, bank transfers are also accepted, and we always adapt as much as possible to the clients' needs.

Yes, in many cases, we offer special rates for long-term hire, with prices adjusted based on the hire duration.

Some providers may require a refundable deposit, depending on the hire terms. You can verify this information on your voucher under the important information section or on the product page before hiring.

Yes, we use secure and encrypted payment systems to protect your data.

Credit cards, debit cards, and some digital payment methods like PayPal, transfers, and cash, depending on the provider. This information is available under the important information section on the product page and is valid for both security deposits and outstanding payments for your hire.

We will soon launch discount programmes for frequent customers.

No, the platform currently does not allow applying discounts via valid promotional codes. In case of free cancellation, you can keep your initial payment for future rentals.

If there is an issue with the payment gateway, the first thing to check is whether the card you are using is valid and has not expired or has any balance issues. If everything is correct and you cannot complete the booking process, contact us at [email protected] so we can help resolve the problem.

The hire invoice is managed directly by the equipment provider. Once the hire period is finished, you can request it through their system or direct contact, which is listed on your booking confirmation.

When formalising the booking, Motion4rent will inform you of the cancellation policies of each collaborator, which may be different and specific.

If you cancel prior to the cancellation date, you will be refunded the full amount paid.

This point is somewhat more complicated due to potential variations in the cancellation policy and equipment availability. Therefore, we kindly request that you contact us at [email protected], and we will promptly get in touch with the equipment collaborator to facilitate any necessary modifications to your booking.

Yes, you can modify or cancel the booking according to each provider's policies, which are detailed in the booking process and on your voucher. On the website, you will see if your booking is cancelable or not and when free cancellation is allowed. Within this period, you can cancel for free, without justification, or modify your booking.

Yes, contact the provider to request an extension and confirm availability, or reach out to the Motion4rent team to modify your booking.

Check the cancellation policies and contact customer service to manage the case. Cancellation information is in your booking voucher or on the product page.

Contact customer service for changes, or if the booking is accepted, you can directly contact the hire shop to provide the correct details.

It depends on the provider's terms; please check the conditions before booking. After making a booking, it will be managed within the first 24 hours and cannot be cancelled.

This can be a bit more complicated due to possible variations in cancellation policies and equipment availability. Therefore, we kindly ask you to contact us at [email protected], and we will quickly get in touch with the equipment provider to facilitate any necessary changes to your booking and assist with the necessary management.

The refund for unused days depends on each provider's cancellation and return policy. We recommend reviewing the specific terms when making the booking or contacting the provider directly for more details. As a general rule, money is not refunded for reducing the hire days if the hire is in progress.

Exchanging equipment depends on availability and the provider's policies. We recommend contacting them as soon as possible to verify the option of changing the equipment and the corresponding conditions.

Motion4rent offers hire equipment such as manual and electric wheelchairs, electric mobility scooters, walkers, and other safety or support items.

Yes, at Motion4rent, we have established partnerships with local collaborators in various countries across the globe. Our advanced search engine streamlines the process of locating the equipment you require within your designated destination city.

Yes, most of our collaborators have equipment suitable for the needs of heavier customers. You can find out where through our website. The website has search filters that will make it easier for you to book. You can also contact us through [email protected] and tell us what you need, we will do our best to find the most suitable equipment for your needs.

A full charge usually lasts a whole day, depending on the number of kilometres you drive and the speed at which you drive the equipment. It is best to charge the batteries every night with the supplied charger. (It is important to keep in mind that each equipment has a different range... Depending on the equipment you rent, the duration of its batteries may vary).

Your equipment's battery should be charged every day: simply plug the power cord into a standard outlet at the end of the day, and let it charge overnight. Some equipment will have a built-in charger, while others will come with a separate external charger. Our collaborator at each destination will make sure you understand how to use the equipment you have rented.

All Motion4rent equipment is inspected and maintained by the providers to ensure proper functionality and the safety of each user.

You should immediately contact the provider or our customer service to manage repairs or replacements.

We work with certified providers and check reviews and feedback from other users. These are dedicated orthopaedic companies with the best equipment and services.

Contact our customer service to find a solution or change the equipment, as long as the issue is related to its malfunction or unacceptable condition for use.

Yes, we have equipment adapted for minors, depending on the availability of providers. Consult our customer service team if it is not visible on the website.

We offer manual, electric, foldable, and transport wheelchairs. Availability is subject to dates and demand at the destination. Each booking is subject to confirmation. If confirmed beforehand, please contact Motion4rent customer service.

Contact us immediately to inform us and follow the replacement or repair process. The local shop will notify you of the legal procedure based on the contract signed between both parties.

Yes, we offer equipment tailored to various needs. Contact us for details. Detailed information is available in each product description.

Primarily daily hire, or for periods if the shop requires a minimum number of hire days. So for the same price, you can enjoy the hire for at least 24 hours.

Consult the technical specifications and recommendations in the product description, including weight capacity, autonomy, available extras, and equipment dimensions.

Providers guarantee the equipment's good condition and functionality during the hire period and provide support for any issues if needed.

Most are used but inspected and maintained. Some providers offer new equipment. All are in good condition and working order.

Contact customer service to find a solution or exchange.

Yes, each piece of equipment has a maximum weight capacity for optimal performance.

Yes, our support team is available to advise you during the hire process and address any concerns.

You can contact us by sending an email to [email protected], we aim to respond to all communications within 24 hours.

You must contact the final collaborator of the equipment. Remember that Motion4rent is a search engine and that we are not the owners of the equipment, so we recommend you to contact the collaborator of the destination where you are. If they do not respond to your call, you can always write to us at [email protected] and we will contact the collaborator to find the best solution as soon as possible.

Yes, in most cases, providers offer technical assistance for any issues with the equipment. On weekends or national holidays, assistance may not be available.

Some providers offer optional insurance, but generally, no.

We will provide the provider's contact details after confirming the booking.

Yes, your feedback is important for improving service and quality. After the service, you can leave reviews for the equipment, the rental shop, Motion4rent service, and the destination or city.

Your personal data is handled with strict confidentiality in accordance with current legislation.

You can contact us through the contact form or customer service email, or use the form provided by our platform. If there is an issue with the hire or equipment, it is important to contact the hire shop for a better resolution.

We implement security measures and encryption to protect your information.