Customers consistently praise the rental service for its responsive communication, timely delivery and pickup, and well-maintained equipment that handles Florence's challenging terrain effectively. Florence's historic character brings both rewards and obstacles: major museums and tourist attractions offer excellent accessibility and welcoming staff, but the city's ancient cobblestone streets, narrow sidewalks, and uneven pavements require careful navigation and sometimes mean traveling in the street rather than on sidewalks. Customers highlight that with the right mobility aid, they were able to explore the city's iconic sites including the Uffizi, Duomo, and Accademia, and many note that the local team's helpfulness and the equipment's durability made their visit possible and enjoyable despite the city's architectural constraints.
AI-generated summary of verified customer reviews
Average customer rating: 4.9/5
Giacomo
26 Sep 2026
5,0
Perfetto
Paul
11 Aug 2026
5,0
We used the wheelchair service including the drop off and pick up at our hotel and the delivery driver was super courteous and polite and the wheelchair was early both times (drop off and pick up)
Cynthia
26 Jul 2026
5,0
The scooter arrived as I was checking in. Timing was great! Scooter handled well over cobblestone streets.
Sandra
18 Jul 2026
5,0
They were very helpful in getting the wheelchair to from 2 different location.
Cynthia
26 Jul 2026
5,0
I couldn’t have done what I did without the scooter.
Harold
9 Jun 2026
4,0
Thanks for your good equipment and good service. Fit our needs perfectly.
Michelle
31 May 2026
4,0
We rented a manual wheelchair as mom is able to walk a little. Keep in mind that there are hilly areas and uneven pavement. The operator needs to be in shape!
Jesse
30 May 2026
4,0
I’m so grateful we rented a motorized wheelchair for my husband. We worried about his keeping up with us. As it turned out, we had a hard time keeping up with him.
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