Customers appreciate Berlin's overall accessibility and helpful locals, highlighting the BVG app for finding barrier-free public transport options and noting that many attractions like the Reichstag accommodate mobility aids well. The rental service receives consistent praise for efficient booking, responsive communication, flexible delivery, and quick problem-solving. Customers recommend being aware that some areas feature cobblestone pavements and uneven surfaces that can be challenging to navigate, and note that elevator availability at train stations varies, sometimes requiring advance planning. A few customers suggest clarifying equipment specifications at booking, particularly regarding basket size and how it affects scooter dimensions in confined spaces like lifts.
AI-generated summary of verified customer reviews
Average customer rating: 4.9/5
Stephanie
Oct 7, 2026
4,0
I wasn’t expecting the pick up to be in a personal apartment - I was expecting, and the information given was, that it was a shop front. That information would have been helpful to know. There was some confusion about a deposit having already been paid.
Stephen
Sep 17, 2026
5,0
Booking procedure was easy and efficient. Only downside was that I asked for a basket and assumed that it would be just an average-sized basket fitted to the front of the scooter. Instead, it was a large box fitted behind the chair which made the scooter length too long to fit into all the lifts I came across - in hotel, on the BVG transport system etc. You need to make it clearer at the point of reservation what kind the basket is, how much length it adds.
Robert
Aug 17, 2026
4,0
Motion 4 rent was good however local contractor failed to communicate regarding issues with rental and motion 4 rent failed to intervene in those issues
Eda
Jul 28, 2026
5,0
Good service
Stephen
Sep 17, 2026
4,0
Several lifts on the BVG system were out of order which sometimes caused problems trying to get to some tourist sights. II hardly came across any dropped kerbs through the centre, even if the kerbs were not too high. They still caused a lot of pain as I crossed the road.
Peter
Jul 29, 2026
5,0
Not enough WC facilities for persns with disabilities
Louise
May 24, 2026
4,0
The biggest problem was the pavements, the gap between the street and the pavement were too high! That was a big problem!
Paul
Feb 6, 2026
5,0
Pavements in good condition and dropped kerbs at every crossing Unfortunately i couldn't get the best use from the scooter as it was so cold in Berlin sitting still on a scooter moving at speed was effectively sitting still in my own wind chill factor which dropped the temperature from minus 7 to minus 10. Nothing much i could about that but the service was great
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