Customers appreciate Budapest's charm and find the rental service exceptionally reliable and responsive. The city offers accessible public transport options, particularly newer trams and certain metro lines, along with many flat pavements in central areas like Pest, though customers note that some neighborhoods feature cobblestone streets and uneven surfaces that require careful navigation. The rental team consistently impresses with prompt delivery and pickup, friendly communication via email and WhatsApp, and flexibility in accommodating last-minute changes, making it easy for people with reduced mobility to explore this historic city's major attractions and landmarks.
AI-generated summary of verified customer reviews
Average customer rating: 4.9/5
Anita
Oct 4, 2026
5,0
Easy to contact. Always replied to emails. Kept communicating until mobility scooter arrived.
Gillian
Sep 29, 2026
5,0
Very easy online booking experience and wheelchair was delivered to our apartment on time and collected on time. Would recommend 100%
Adam
Sep 29, 2026
5,0
The booking process was easy to follow and got assistance quickly on WhatsApp.
May
Aug 31, 2026
5,0
Due to a delay in my flight, I could not be at the hotel in time to receive the scooter. However, it was waiting for me on arrival.
Anita
Oct 4, 2026
5,0
Overall it was easy to get around. Maybe some areas could do with a few more lower curbs near crossings. Would highly recommend hiring a mobility scooter. I was so grateful too see as much as I did without it i would have missed out.
David
Aug 10, 2026
4,0
A few kerbs weren't quite flat and shops etc had steps very often but public transport was very accessible. Budapest Go app was rubbish for planning accessible journeys so we used chat gpt and google maps. Budapest Go left us stranded on a freeway bridge for a connecting stop which was at the bottom of a flight of steps. Locals were very helpful on the whole if a bit serious in demeanor. House of Terror was ok but a little bit tight in a manual chair.Weather was very hot so might go again in autumn or spring. Ensana Spa Hotel was perfectly situated.
Amit
Jul 30, 2026
4,0
When crossing roads at a crosswalk, there is not always an upward transition from the road to the sidewalk.
Stuart
Jul 28, 2026
4,0
We were scammed by a Bolt taxi driver who has a Revolution account. They said the 10 min taxi ride would be about 4000 forints but tapped my phone wallet and took 90,000 forints, about 248 euros. I didn’t realise what had happened until next morning. Using your phone to pay makes it so easy for scammers. Neither Bolt nor Revolut nor the police would help. Be very careful, only use the state taxi service or City taxis in Budapest.
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