Customers consistently praise the rental service for its responsive communication, timely delivery and pickup, and well-maintained equipment that handles Florence's challenging terrain effectively. Florence's historic character brings both rewards and obstacles: major museums and tourist attractions offer excellent accessibility and welcoming staff, but the city's ancient cobblestone streets, narrow sidewalks, and uneven pavements require careful navigation and sometimes mean traveling in the street rather than on sidewalks. Customers highlight that with the right mobility aid, they were able to explore the city's iconic sites including the Uffizi, Duomo, and Accademia, and many note that the local team's helpfulness and the equipment's durability made their visit possible and enjoyable despite the city's architectural constraints.
AI-generated summary of verified customer reviews
Average customer rating: 4.9/5
Paul
Aug 11, 2026
5,0
We used the wheelchair service including the drop off and pick up at our hotel and the delivery driver was super courteous and polite and the wheelchair was early both times (drop off and pick up)
Cynthia
Jul 26, 2026
5,0
The scooter arrived as I was checking in. Timing was great! Scooter handled well over cobblestone streets.
Sandra
Jul 18, 2026
5,0
They were very helpful in getting the wheelchair to from 2 different location.
Jesse
May 30, 2026
5,0
We were very hesitant to rent a motorized wheelchair in Florence but it proved to be a an amazing piece of equipment zipping over cobblestones and rough streets. Mateo was so helpful and responsive whenever we encountered a problem. Wouldn’t hesitate to utilize your company again.
Cynthia
Jul 26, 2026
5,0
I couldn’t have done what I did without the scooter.
Harold
Jun 9, 2026
4,0
Thanks for your good equipment and good service. Fit our needs perfectly.
Michelle
May 31, 2026
4,0
We rented a manual wheelchair as mom is able to walk a little. Keep in mind that there are hilly areas and uneven pavement. The operator needs to be in shape!
Jesse
May 30, 2026
4,0
I’m so grateful we rented a motorized wheelchair for my husband. We worried about his keeping up with us. As it turned out, we had a hard time keeping up with him.
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