Visitors with reduced mobility consistently praise Bilbao's accessibility and welcoming atmosphere. The city features wide streets, accessible metro and funicular systems, and numerous ramps that make exploring straightforward. Customers highlight the friendly local population and accommodating businesses, many of which welcome mobility scooter users inside. The rental service earns high marks for professional, responsive staff, reliable equipment delivery, and flexible problem-solving when booking changes arise.
AI-generated summary of verified customer reviews
Average customer rating: 4.9/5
David
Sep 11, 2026
5,0
Your website could do with some improvement and the UK phone number was answered by a machine in Spanish. Which I didn’t understand. However the people in the shop in Bilbao were absolutely brilliant
Liza
Aug 17, 2026
4,0
I was happy with the service provided by Motion4rent. When it turned out that the wheelchair I had requested was not available during my rental period, the team was helpful in finding a suitable solution. I also appreciated their assistance when the local store was unable to open at the requested pickup time. The support team was very helpful when issues arose. However, a more proactive approach to confirming equipment availability and pickup logistics could further improve the customer experience.
George
Aug 14, 2026
5,0
Excellent service.
Jose
Aug 9, 2026
5,0
Great service . Our wheelchair arrived before the requested time and was ready for use!
Ioannis
Oct 6, 2026
5,0
An excellent service strongly recommended to any visitors with mobility problems - well done
Helen
Sep 30, 2026
4,0
I was impressed with the city generally from a mobility point of view - lots of accessible ramps. More drop-kerbs would be a big improvement.
David
Sep 11, 2026
5,0
A great city to enjoy on wheels! Everyone helpful and very friendly
Liza
Aug 17, 2026
5,0
Bilbao was a wonderful city to visit. The accessibility was generally good, and having the wheelchair available made it easy to explore the city and enjoy my stay.
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