Customers appreciate Motion4Rent's responsive and reliable service, with many highlighting convenient hotel delivery and pickup, excellent communication via WhatsApp and email, and professional staff who go the extra mile. However, customers note that Lisbon itself presents significant accessibility challenges due to its historic character: cobblestone streets and uneven pavements are difficult to navigate, many areas lack curb drops at crossings, hills are steep, and some metro stations have elevators that are out of service. Despite these city-wide obstacles, customers find that having a mobility aid makes visiting Lisbon considerably more manageable and allows them to enjoy the city's attractions, museums, and riverside areas more fully.
AI-generated summary of verified customer reviews
Average customer rating: 4.9/5
Lise
19 Sep 2026
5,0
Un très très bon service. Mon conjoint l a utilisé tous les jours, c était essentiel.
Rafael
3 Jul 2026
5,0
Very easy to order. Convenient delivery and pick up.
Fred
27 Jun 2026
5,0
Super Service. Everything Fine.
Sara
8 Jun 2026
5,0
Es un proceso fácil y rápido, la comunicación también muy buena. Es muy cómodo que exista la opción de dejar y recoger el equipo en la recepción de un hotel.
Mark
26 Sep 2026
5,0
Pavements need to be more stepped for people with mobility issues.
Lise
19 Sep 2026
5,0
Les trottoirs ne sont pas évidents. Mais le scooter fonctionnait très ien.
Laura
2 Jun 2026
4,0
Lisbon is a very old city but the wheelchair helped enormously
Anju
27 Nov 2025
4,0
Phenomenal Service! Made our Lisbon Trip Truly Accessible and Memorable I cannot recommend Motion4rent and their Lisbon agency partner, Gestos Ageis, highly enough. Both companies deserve a 10-star rating for their exceptional service from start to finish. The Best Parts: Flawless Delivery: The mobility scooter was delivered to our hotel a full day prior to the start of the rental, which was incredibly thoughtful and helpful for planning. The scooter was also in very good condition. Easy Commuting in Lisbon: The scooter made commuting around Lisbon very easy, allowing us to have a truly memorable and accessible trip. Outstanding Communication: Gestos Ageis was responsible for the delivery and pickup, and they were truly understanding, efficient, and reliable. They kept in excellent contact with us prior to our visit via WhatsApp & solving every query we had. Constructive Feedback: Pavement Challenge: Our only minor feedback is that since many of Lisbon's pavements are cobblestones, maneuvering the scooter was occasionally difficult. For future clients visiting areas with similar terrain, a slightly more sturdy version of the scooter might be beneficial to handle the rougher surfaces more easily. Overall: A big thank you to Motion4rent and Gestos Ageis for providing such a top-tier, reliable service. They were professional, communicative, and truly made our experience fantastic.
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