Marrakech, known as the "Pearl of the South" of Morocco, is a vibrant city full of history, culture, and colors. Located at the foot of the Atlas Mountains, this city has been an important commercial, cultural, and religious center for centuries. Marrakech is famous for its lively souks, majestic palaces, lush gardens, and its iconic medina, which is a UNESCO World Heritage Site. For those traveling in a wheelchair, exploring Marrakech might not be a walk in the park, but with careful planning and the right information, the city can be accessible and offer an unforgettable experience.
Marrakech was founded in 1070 by the Almoravids, a Berber dynasty that ruled Morocco at the time. The city quickly became a major political, economic, and cultural center under their rule. Over the centuries, Marrakech grew in importance and served as the capital of several Moroccan dynasties, such as the Almohads and the Saadis. The Almohads, who ruled from the late 12th century to the early 13th century, expanded and beautified the city, building many structures that can still be seen today, such as the Koutoubia, the largest mosque in Marrakech.
During the Saadi period, between the 16th and 17th centuries, Marrakech became the capital of Morocco again and experienced a cultural and architectural renaissance. The gardens of the Bahia Palace, the Menara Gardens, and the Saadian Tombs are some of the most notable monuments from this era. After a period of decline, the city was renovated under the Alaouite dynasty in the 17th century and has continued to thrive, becoming one of the most visited cities in the world.
In terms of accessibility, Marrakech presents some challenges for wheelchair users due to its historical infrastructure, narrow streets, and uneven pavements, especially in the medina. However, many areas of the city are being renovated and improved to be more accessible. Below, we explain how to get around Marrakech in a wheelchair, with information on accessibility at points of interest, transportation, accommodation, and other perspectives for wheelchair-bound tourists.
Medina of Marrakech:
The medina is the beating heart of Marrakech, a labyrinth of narrow streets filled with souks (markets), riads (traditional Moroccan houses converted into accommodations), mosques, and squares. The medina is a must-see for any visitor but can be challenging to navigate in a wheelchair due to its cobblestone streets, uneven ramps, and crowds of people. We will provide more information about the medina later.
Gardens and Open Spaces:
Marrakech is famous for its tranquil and lush gardens, which offer a respite from the hustle and bustle of the medina. Many of these gardens have been adapted to be more accessible. As with the medina, we will provide more information about some of its most important gardens later.
- Majorelle Garden:
- This iconic garden, once owned by designer Yves Saint Laurent, is one of the most visited places in Marrakech. It is known for its vibrant blue colors, exotic plants, and Art Deco architecture.
- Accessibility: The Majorelle Garden is quite accessible for wheelchair users, with flat paths and ramps. Accessible restrooms are available. Tickets can be reserved online to avoid long lines.
- Menara Gardens:
- Located on the outskirts of Marrakech, these gardens feature a large central pond surrounded by olive groves and offer views of the Atlas Mountains.
- Accessibility: Some areas of the garden are accessible, but some parts may have uneven pavements. It is possible to request assistance or rent wheelchairs at the entrance.
- The Secret Garden:
- Located in the heart of the medina, The Secret Garden is a restored Islamic garden that combines traditional architecture with botanical gardens.
- Accessibility: This garden is partially accessible, with ramps in some areas. It is recommended to check in advance and request assistance.
Jemaa el-Fna Square and its Snake Charmers:
Jemaa el-Fna Square, in the heart of the medina, is famous for its vibrant street life, including storytellers, acrobats, musicians, and, of course, snake charmers. The square changes its atmosphere from day to night, with countless food stalls and entertainment offering a unique experience. For wheelchair users, it can be challenging due to the large crowds and noise, but it is a place where you can feel the authentic spirit of Marrakech.
Fun Facts About Marrakech:
- Marrakech is known as the "Red City" due to the red terracotta walls and buildings that characterize its medina, built during the Almohad period in the 12th century. This reddish color comes from local materials, mainly clay and earth, used to build ancient fortifications and houses.
- Origin of the Name Marrakech:
- The name "Marrakech" comes from the Berber "Mur(Akush)," meaning "Land of God." The city has been an important center of trade and culture since its founding, and its name reflects its ancient relevance as a meeting point at the crossroads of trade routes connecting Africa with Europe.
- Marrakech has a palm grove (Palmeraie):
- On the outskirts of the city lies the Palmeraie of Marrakech, a vast palm grove covering thousands of hectares and home to more than 100,000 palm trees. This area also hosts luxury resorts, golf courses, and equestrian centers. Some resorts in this area offer accessible transportation and adapted activities for people with reduced mobility.
- The Hammam, a Well-being Tradition:
- The Hammam is an integral part of Moroccan culture. Although many traditional hammams may not be accessible due to the lack of adapted infrastructure, some modern hammams in hotels and spa centers offer accessible facilities for people with reduced mobility, with ground-level showers and trained staff to provide assistance.
General Recommendations for Traveling in a Wheelchair in Marrakech:
- Advance Planning:
- Marrakech can be a challenging city for wheelchair users due to its historical infrastructure and narrow streets. It is crucial to plan ahead and book services that accommodate mobility needs.
- Book Adapted Private Transportation:
- Since public transportation is not always accessible, it is recommended to hire adapted taxis or book a private transportation service that can take visitors to all tourist spots in and around Marrakech.
- Hire Local Guides Experienced in Accessibility:
- A local guide who understands the accessibility challenges in Marrakech can be invaluable. They can help navigate the more difficult areas of the medina and suggest alternative and less crowded routes.
- Use Accessibility Maps and Online Resources:
- Some apps and online resources provide accessibility maps of cities, including Marrakech. These maps can show the location of ramps, accessible restrooms, and areas with smoother pavements.
- Safety and Precautions:
- As with any trip, it is important to take safety precautions. Avoid very crowded areas during peak hours, keep valuables secure, and always stay aware of your surroundings.
Conclusion:
Marrakech is a city of contrasts and vibrant cultural experiences worth exploring, even for wheelchair visitors. While the city is not the best in the world for wheelchair travel due to its historical infrastructure and lively medina, there are many ways to overcome these obstacles with proper planning and the use of accessible services. From tranquil gardens and majestic palaces to bustling souks and culinary experiences, Marrakech has something for everyone. With experienced local guides, adapted transportation, and an open mind for exploration, visitors with reduced mobility can fully enjoy the rich history, culture, and beauty of Marrakech.
Marrakech is one of the most visited cities in Morocco, and to cater to the millions of tourists who arrive each year, it has several tourist offices that offer information, maps, brochures, and assistance to travelers. These offices can be a very important resource for those looking for local recommendations, details on events, and help organizing excursions. Below is a detailed guide on the tourist offices in Marrakech, with information on wheelchair accessibility, contact details, addresses, and available services.
Tourist Information Center - Main Tourist Office in Marrakech
The main tourist office in Marrakech is located near one of the city's most visited spots: Jemaa el-Fna Square. This office is one of the main reference points for tourists seeking guidance and assistance upon arriving in the city.
- Opening Hours: Open Monday to Saturday from 9:00 to 18:00. Closed on Sundays.
- Available Services: General tourist information, free maps, brochures on local attractions, restaurant and hotel recommendations, excursion and guided tour bookings, assistance with local transport.
- Accessibility:
- Accessible Entrance: The main entrance to the office is at ground level, with no steps or significant barriers, making it accessible for wheelchair users.
- Accessible Interior: The interior of the office is spacious, allowing for wheelchair maneuverability. The information counters are at an accessible height.
- Accessible Restrooms: An accessible restroom is available inside the office, equipped with support bars and sufficient space to maneuver.
- Address and Contact:
- Address: Rue Moulay Ismail, Jemaa el-Fna Square, Marrakech 40000, Morocco.
- Phone: (+212) 524 38 61 31
- Email: tourisme@visitmarrakech.ma
Tourist Information Office - Marrakech-Menara International Airport (RAK)
Marrakech-Menara International Airport is one of the main entry points to the city and has a tourist information office that is very useful for travelers who have just arrived.
- Opening Hours: Open daily from 7:00 to 22:00.
- Available Services: Information about transportation from the airport, accommodation options, excursions, car rentals, and recommendations for local attractions. They also assist with currency exchange and organizing taxis and transfers.
- Accessibility:
- Accessible Entrance: The access to the information office at the airport is fully accessible, as it is located on the ground floor of the arrivals terminal.
- Accessible Interior: The office has enough space for wheelchair maneuverability and features accessible counters.
- Accessible Restrooms: The airport has accessible restrooms near the tourist office, equipped with support bars and adequate space for people with reduced mobility.
- Address and Contact:
Tourist Information Office - Marrakech Train Station
The Marrakech train station is another key location where a tourist information office can be found. This office is particularly useful for travelers arriving by train from other Moroccan cities.
- Opening Hours: Open daily from 8:00 to 20:00.
- Available Services: Information on train schedules, local transportation connections, tourist maps and brochures, hotel reservations, and assistance with local excursions.
- Accessibility:
- Accessible Entrance: Marrakech train station is modern and features step-free access, allowing easy access for wheelchairs to the tourist office.
- Accessible Interior: The interior of the office is accessible, with counters at an appropriate height for wheelchairs.
- Accessible Restrooms: The train station has accessible restrooms in various locations, clearly signposted and equipped for people with reduced mobility.
- Address and Contact:
- Address: Marrakech Train Station, Avenue Hassan II, Marrakech 40000, Morocco.
- Phone: +212 524 43 33 19
- Email: info.trainmarrakech@oncf.ma
Tourist Information Office - Medina of Marrakech (Near Spice Square)
Located in the famous medina of Marrakech, this tourist information office is ideal for those already exploring the historic center and looking for more information about local attractions.
- Opening Hours: Open Monday to Friday from 9:00 to 17:00. Closed on weekends.
- Available Services: Information about souks, guided tours, historical monuments, museums, cultural events, and craft workshops.
- Accessibility:
- Partially Accessible Entrance: The entrance to the office is on a cobblestone street, which may pose challenges for wheelchairs. Although there are no steps at the entrance, the cobblestones can make maneuvering difficult.
- Partially Accessible Interior: The space is narrower than in other tourist offices, which could make maneuvering difficult on very busy days.
- No Available Restrooms: There are no accessible restrooms in this office. It is recommended to use nearby accessible restrooms in restaurants.
- Address and Contact:
Tourist Information Office - Gueliz (New Marrakech)
Gueliz, the modern area of Marrakech, has a tourist office that is ideal for those staying in the newer part of the city. This area is known for its shops, restaurants, and contemporary cafes.
- Opening Hours: Open Monday to Saturday from 10:00 to 19:00. Closed on Sundays.
- Available Services: Information about shopping, restaurants, nightlife, transportation, and guided tours to attractions outside the city, such as the Ourika Valley or the Agafay Desert.
- Accessibility:
- Accessible Entrance: The entrance to this office is at ground level, without steps, and is fully accessible.
- Accessible Interior: There is enough space to maneuver, and the information counters are at an appropriate height.
- Accessible Restrooms: Accessible restrooms are available inside the office.
- Address and Contact:
- Address: Avenue Mohamed V, Gueliz, Marrakech 40000, Morocco.
- Phone: +212 524 43 55 21
- Email: gueliz.info@visitmarrakech.ma
General Recommendations for Traveling to Marrakech in a Wheelchair
- Contact Tourist Offices in Advance:
It is advisable to contact tourist offices before arrival to obtain specific information on accessibility and personalized services. This is especially useful for those who require additional assistance. - Use Local Guides Experienced in Accessibility:
Many tourist offices can recommend local guides with experience in accessibility, which can be very beneficial for exploring the medina and other historical areas. - Inquire About Special Events and Visiting Hours:
Marrakech is a dynamic city with numerous events and festivals. Checking with tourist offices can provide information on cultural activities and recommended times to avoid peak hours. - Request Information on Accessible Transportation:
Tourist offices can help arrange accessible transportation, such as adapted taxis or renting vehicles with drivers trained to assist people with reduced mobility.
Marrakech City Pass:
Marrakech offers a tourist card known as the Marrakech City Pass. This card is designed to facilitate access to the city's main attractions and provide a comfortable and economical experience for visitors. Below is all the detailed information about the Marrakech City Pass, including what it includes, prices, benefits, where to buy it, and its accessibility for wheelchair users.
The Marrakech City Pass is a tourist card that allows visitors to access multiple attractions in the city without having to purchase individual tickets at each location. This card is designed to make exploring Marrakech easier, offering significant savings compared to buying separate tickets, as well as other benefits such as the use of public transportation and discounts at selected restaurants and shops.
Benefits of the Marrakech City Pass
- Free Access to Main Attractions:
The Marrakech City Pass includes entry to several of the city's most popular attractions, such as:- Majorelle Garden
- Bahia Palace
- El Badi Palace
- Marrakech Museum
- Saadian Tombs
- Yves Saint Laurent Museum
- Marrakech Photography Museum
- House of Photography of Marrakech
- Free Public Transportation:
The card offers free public transportation within Marrakech, including buses and, in some cases, access to tourist transportation services like double-decker buses that tour the city with stops at major attractions. - Discounts at Restaurants and Shops:
Holders of the Marrakech City Pass can enjoy discounts at selected restaurants, souvenir shops, and other establishments throughout the city. - Fast Track Access:
At some attractions, the card offers fast-track access, allowing cardholders to skip long queues at ticket offices. - Discounted Guided Tours and Excursions:
Discounts on guided tours, day trips around Marrakech, and activities such as camel rides, quad biking, and desert tours. - Free City Guide and Maps:
The card comes with a free Marrakech tourist guide, including maps, attraction recommendations, and details on available discounts.
Types of Marrakech City Pass and Prices
The Marrakech City Pass is available in different versions depending on the duration of the visitor's stay. Prices vary depending on the number of days the card is valid.
- 24-Hour Marrakech City Pass:
- Price: Approximately 30-35 EUR
- Includes: Free access to the main attractions for 24 hours, free public transportation, discounts at restaurants and shops, and fast-track access at certain attractions.
- 48-Hour Marrakech City Pass:
- Price: Approximately 45-50 EUR
- Includes: Access to the main attractions for 48 hours, free public transportation, discounts at restaurants and shops, and fast-track access at certain attractions.
- 72-Hour Marrakech City Pass:
- Price: Approximately 60-65 EUR
- Includes: Access to the main attractions for 72 hours, free public transportation, discounts at restaurants and shops, and fast-track access at certain attractions.
- 5-Day Marrakech City Pass:
- Price: Approximately 80-90 EUR
- Includes: Access to the main attractions for 5 days, free public transportation, discounts at restaurants and shops, and fast-track access at certain attractions.
Where to Buy the Marrakech City Pass?
The Marrakech City Pass can be purchased in various places within Marrakech and online:
- Tourist Offices:
- The main tourist offices in Marrakech, such as the one located at Jemaa el-Fna Square, Marrakech train station, and Marrakech-Menara International Airport, sell the Marrakech City Pass.
- Online:
- The card can be purchased online through official websites and travel platforms, such as the official Visit Marrakech website or through third-party providers like GetYourGuide and Tiqets. Buying the card online allows for pick-up at designated points or receiving a digital pass that can be used on a mobile device.
- Hotels and Riads:
- Some hotels and riads in Marrakech offer the sale of the Marrakech City Pass at their reception desks as an additional service for guests.
- Authorized Points of Sale:
- It is also available at various authorized points of sale around Marrakech, such as travel agencies, tourist information kiosks, and souvenir shops.
Accessibility of the Marrakech City Pass for Wheelchair Users
The Marrakech City Pass is designed to be accessible to everyone, but accessibility may vary depending on the attractions included. Below is the accessibility information for some of the attractions included in the card:
- Majorelle Garden:
- Accessibility: Fully accessible for wheelchair users. Flat, paved paths and accessible restrooms are available.
- Bahia Palace:
- Accessibility: Partially accessible. Some areas have stairs or uneven pavements, but there are accessible areas, and staff can provide assistance.
- Marrakech Museum:
- Accessibility: Limited. Due to the age of the building, some areas may be difficult to access, but there are ramps and staff available to help.
- El Badi Palace:
- Accessibility: Partially accessible. Some areas are more accessible than others, but overall accessibility is limited due to the ruins and historical infrastructure.
- Saadian Tombs:
- Accessibility: Limited access due to steps and the lack of proper ramps in some areas.
- Yves Saint Laurent Museum:
- Accessibility: Fully accessible, with elevators, ramps, and adapted restrooms.
- Public Transportation and Tourist Bus Services:
- Accessibility: The tourist buses in Marrakech included in the City Pass are adapted for wheelchair users, with access ramps and reserved seating.
How to Use the Marrakech City Pass
- Activating the Card:
- The card is activated when it is first used at an attraction or on public transport. The validity begins from the first activation and is valid for the specified number of hours or days (24 hours, 48 hours, 72 hours, 5 days).
- Accessing Attractions:
- Simply present your Marrakech City Pass at the entrance of each attraction to gain free or discounted access. Some attractions may require scanning a QR code or barcode.
- Using Public Transportation:
- Show your card to the bus driver or at the public transportation entry point. For tourist buses, show the card when boarding the bus.
Airport:
The Marrakech-Menara International Airport (RAK) is one of the most important airports in Morocco and a major gateway to the city of Marrakech. It is a modern airport that offers a variety of services to cater to millions of passengers each year. For travelers with reduced mobility, the airport provides various measures to ensure a comfortable and accessible experience. Below is detailed information about Marrakech-Menara International Airport, especially focused on people who use wheelchairs.
General Information of Marrakech-Menara International Airport (RAK)
- Address: Mhamid Saada 6, Marrakech 40000, Morocco
- IATA Code: RAK
- Contact Phone: (+212) 524 44 79 10
- Contact Email: contact@onda.ma
- Official Website: www.onda.ma
Accessibility at Marrakech-Menara International Airport
Assistance Points for People with Reduced Mobility The airport offers assistance services for people with reduced mobility (PRM) that comply with international regulations. The goal is to ensure that all passengers receive the necessary support from the moment they arrive at the airport until boarding the plane, and vice versa.
- Assistance Points: There are several designated assistance points at the airport, both in the Departure Terminal and the Arrival Terminal. These points are clearly marked with the accessibility symbol.
- Location of Assistance Points:
- Departure Terminal: Near the main entrance and at the check-in counters.
- Arrival Terminal: Near the arrival gates and the baggage claim area.
- Assistance Staff: Airport staff are trained to assist people with reduced mobility. Assistance services can be requested, such as help with boarding, disembarking, and transferring through the airport.
Requesting Assistance To ensure that passengers with reduced mobility receive the appropriate assistance, it is important to request it at least 48 hours in advance of the flight departure. This request is usually made through the airline when booking the flight.
- How to Request Assistance:
- During flight booking, notify the airline of the need for assistance.
- Alternatively, you can contact the airport directly to arrange assistance at least 48 hours before the flight.
- Airport Assistance Phone: (+212) 524 44 79 10
- Assistance Email: assistance.ra@onda.ma
Access to the Airport Marrakech-Menara International Airport is designed to be accessible from the entrance to the boarding gate. Below are the access details for people in wheelchairs:
- Accessible Entrances and Exits:
- The main entrances to the terminal are at ground level and are accessible for wheelchair users, with no steps or obstacles. The doors are automatic to facilitate access.
- There are access ramps and wide pathways connecting all areas of the airport, including the arrival and departure terminals.
- The exterior sidewalks are designed with access ramps at intersections, making it easier to move around the airport.
Adapted Check-In Counters
- The check-in counters at the airport are designed to be accessible, with lower heights to facilitate their use by wheelchair users. Additionally, there are specially designated counters for passengers with reduced mobility, where staff can provide additional assistance.
Accessible Security and Boarding
- Security Check: The airport security check has dedicated lanes for people with reduced mobility. These lanes are designed to facilitate a faster and more comfortable screening process. Security personnel are trained to assist people with reduced mobility, and additional assistance can be requested.
- Priority Boarding: Passengers with reduced mobility are entitled to priority boarding, allowing them to board the plane before other passengers. In many cases, lifts or special walkways are used to facilitate access to the plane from the boarding gate.
Accessible Restrooms
- The airport has accessible restrooms in all key areas, including:
- Check-In and Departure Area.
- Boarding Area after Security Check.
- Baggage Claim Area.
- Features of Accessible Restrooms:
- Accessible restrooms are equipped with support bars, wide doors, and enough space to maneuver a wheelchair.
- Restrooms are clearly signposted and located near assistance areas and information points.
Parking for People with Reduced Mobility
- Accessible Parking Spaces (PRM Spaces): The airport offers reserved parking spaces for people with reduced mobility in all its parking lots. These parking spaces are located close to the terminal entrances to minimize the distance to be covered.
- Locations of Accessible Parking:
- Parking P1 (In Front of the Terminal): Covered parking within walking distance of the terminal.
- Parking P2 (Long-Term): Located a bit further from the terminal but has an accessible shuttle service that connects the parking lot with the terminal.
- Use of PRM Parking Spaces: To use these spaces, passengers must display a disabled parking permit in the vehicle.
- Accessible Valet Parking Service: The airport also offers an accessible valet parking service, which can be convenient for passengers with reduced mobility. This service allows you to drop off your car right in front of the terminal, and an attendant will park the vehicle.
Accessible Information Points and Signage
- Accessible Information Points:
- The airport has several information points scattered throughout the arrival and departure terminals. These information points are designed to be accessible for wheelchair users, with counters at an appropriate height.
- Accessible Signage:
- Signage within the airport is clear and visible to guide passengers with reduced mobility to assistance areas, information points, accessible restrooms, and boarding gates.
Wheelchair Rental Services
- Courtesy Wheelchairs:
- The airport offers courtesy wheelchairs for passengers who need them. They can be requested at the designated assistance points or at the airport information counters.
Waiting Lounges and Specialized Services
- Accessible Waiting Lounges (Amica Lounge):
- The airport has accessible waiting lounges, known as "Amica Lounge," designed to provide comfort and support to people with reduced mobility while waiting for their flight.
- Location of the Amica Lounge:
- Boarding Lounge: After the security check, near the boarding gates.
- Check-In Area: Before passing through the security check, in the check-in area.
- These lounges are equipped with wheelchairs, accessible restrooms, and trained assistance staff to help passengers during the boarding or disembarking process.
- Emergency Medical Services
- The airport has emergency medical services available on-site, with trained personnel to provide medical assistance in case of emergencies. The medical assistance points are clearly marked and accessible to people with reduced mobility.
Transport from the Airport to the City Center
To travel from Marrakech-Menara International Airport (RAK) to the city center using adapted public transportation, there are some available options designed to be accessible for people with reduced mobility. Below are the most suitable options:
Adapted Public Transportation Options from the Airport to Marrakech City Center
- Adapted Shuttle Bus (Bus Number 19) Bus number 19 is a shuttle bus that connects Marrakech-Menara International Airport with the city center of Marrakech. This bus is one of the most convenient and affordable options to reach the city center and is accessible for people in wheelchairs.
- Route: Marrakech-Menara Airport (RAK) - Jemaa el-Fna Square (Marrakech city center)
- Schedule: Bus number 19 operates daily, approximately every 30 minutes, from 6:00 a.m. to 11:30 p.m.
- Travel Duration: Approximately 20-30 minutes, depending on traffic.
- Main Stops: The bus has several stops in the Marrakech city center, including Jemaa el-Fna Square, the Gueliz District, and Marrakech Train Station.
- Accessibility:
- Adapted Bus: Bus number 19 is equipped with access ramps and reserved space for wheelchairs, allowing easy entry and exit. There is also designated space for wheelchairs inside the bus.
- Reserved Seats: There are reserved seats for people with reduced mobility and those needing assistance.
- Trained Drivers: Drivers are trained to help passengers with reduced mobility board and disembark the bus.
- Ticket Price:
- A one-way ticket costs approximately 30 MAD (about 3 EUR), and a round-trip ticket costs 50 MAD (about 5 EUR). Tickets can be purchased directly from the bus driver.
- Where to Catch the Bus: The bus stop for number 19 is located just outside the airport arrivals terminal, easily accessible from the main exit.
- Adapted Taxis Another very convenient and direct option to get from the airport to the Marrakech city center is to take an adapted taxi. These taxis are specially equipped to transport people in wheelchairs and can offer door-to-door service.
- Service Description:
- Adapted taxis are equipped with ramps or lifts and offer enough interior space to accommodate a wheelchair.
- Taxi Stand Location: Right outside the airport arrivals terminal, there is a taxi stand with adapted vehicles available.
- Approximate Prices:
- The cost of an adapted taxi from the airport to the Marrakech city center varies between 100 and 150 MAD (approximately 10-15 EUR), depending on distance, traffic, and time of day.
- How to Book Adapted Taxis:
- It is recommended to book an adapted taxi in advance to ensure it is available when needed. Here are the contacts of some taxi companies with accessible vehicles:
- Socota Radio Taxi Marrakech
- Phone: (+212) 524 29 00 00
- Email: info@socota.ma
- Taxi Vert Marrakech - Phone: (+212) 524 40 94 40
- Email: contact@taxivert.ma
- Adapted Tourist Buses
The tourist buses in Marrakech are an accessible and convenient option to get to the city center from the airport. Although they are not specifically designed for transport from the airport, they can be an interesting option for those who want to start their sightseeing immediately.- Route and Schedule:
- Tourist buses operate on routes covering the main points of interest in Marrakech, including Jemaa el-Fna Square, Majorelle Gardens, Bahia Palace, and more.
- They have stops near the airport and operate from 9:00 a.m. to 6:00 p.m.
- Accessibility:
- Tourist buses are equipped with access ramps and reserved spaces for wheelchairs.
- Ticket Price:
- 24-hour tickets usually cost around 145 MAD (approximately 14 EUR) per person.
Transport Within the City:
Marrakech offers a variety of adapted public transport options for people with reduced mobility within the city. While public transportation in Marrakech may be limited compared to other cities, several alternatives allow people in wheelchairs to move comfortably around the city. Below are the available accessible transport options in Marrakech, as well as recommendations for a safe and comfortable journey.
- Adapted Public Buses (ALSA Marrakech)
The public bus network in Marrakech is operated by ALSA Marrakech, a transportation company that manages several bus lines in the city. While not all buses are adapted for people with reduced mobility, ALSA has incorporated some accessible buses to facilitate the movement of people in wheelchairs.- Service Description:
- ALSA Marrakech offers accessible buses on some of its main routes covering the Marrakech city center and peripheral areas. These buses are equipped with access ramps and reserved spaces for wheelchairs.
- Main Adapted Routes:
- The most commonly used bus routes with accessible vehicles include those connecting the Marrakech city center, such as Jemaa el-Fna Square, with other key points of the city, like Gueliz, Hivernage, and residential neighborhoods.
- Operating Hours:
- ALSA Marrakech buses operate daily from 6:00 a.m. to 10:00 p.m. The frequency varies by route and time, with more buses during peak hours.
- Bus Accessibility:
- Adapted buses are equipped with automatic ramps, reserved spaces for wheelchairs, and preferential seats for people with reduced mobility.
- Trained Drivers: Drivers are trained to help passengers board and disembark the bus.
- Ticket Price:
- A single bus ticket costs approximately 4 MAD (around 0.40 EUR) and can be purchased directly from the bus driver.
- Where to Catch the Bus:
- Bus stops are spread throughout the city and are accessible. The main accessible bus stops are located in key places such as Jemaa el-Fna Square, Boulevard Mohammed V in Gueliz, and near shopping centers and tourist attractions.
Adapted Taxis in Marrakech
Adapted taxis are one of the most comfortable and direct transport options for people in wheelchairs in Marrakech. They are available in different parts of the city and can take you door-to-door, which is especially useful for those who want to avoid cobblestone streets or long walks.
- Service Description:
- Adapted taxis are equipped with ramps or lifts for wheelchairs, as well as enough interior space to accommodate passengers and their companions.
- How to Book Adapted Taxis:
- Adapted taxis are not always available without prior reservation, so it is recommended to book in advance to ensure availability. You can make reservations through mobile apps, websites, or by calling taxi companies.
- Approximate Prices:
- Fares for adapted taxis in Marrakech are similar to regular taxis but may be slightly higher due to limited availability. Prices within the city center typically range between 20 and 50 MAD (approximately 2-5 EUR), depending on the distance.
- Contact Information for Adapted Taxi Companies:
- Socota Radio Taxi Marrakech
- Phone: (+212) 524 29 00 00
- Email: info@socota.ma
- Taxi Vert Marrakech
Adapted Tourist Buses
The double-decker tourist buses in Marrakech are an excellent option for people who want to explore the city while enjoying a scenic tour. These buses are designed for tourists and cover the main tourist attractions in Marrakech.
- Service Description:
- Marrakech tourist buses offer tours on circular routes that pass through the most important points of interest in the city, such as Majorelle Garden, Bahia Palace, El Badi Palace, Jemaa el-Fna Square, and others.
- Tourist Bus Accessibility:
- Tourist buses are adapted for people with reduced mobility, with access ramps, reserved seats, and dedicated spaces for wheelchairs on the lower level of the bus.
- Routes and Schedules:
- Tourist buses have two main routes: the Historical Route and the Oasis Route, operating from 9:00 a.m. to 6:00 p.m. The routes have stops at strategic locations near the most popular tourist attractions.
- Ticket Prices:
- A 24-hour ticket usually costs around 145 MAD (approximately 14 EUR), allowing passengers to hop on and off the bus at any stop during the validity period.
- Where to Buy Tickets:
- Tickets can be purchased online, directly on the bus, or at authorized sales points near major tourist attractions.
Rental of Adapted Vehicles with Driver
For those who prefer more private and personalized transportation, there is the option of renting an adapted vehicle with a driver. This service is ideal for full-day excursions or for people who need a more flexible transportation service.
- Service Description:
- Adapted vehicles are equipped with ramps or lifts and have trained drivers to assist people with reduced mobility.
- Reservations:
- It is necessary to book in advance to ensure the availability of adapted vehicles. Reservations can be made through local car rental companies or services specializing in adapted transportation.
- Approximate Prices:
- Prices for renting an adapted vehicle with a driver typically start around 500 MAD (approximately 50 EUR) for half a day and can increase depending on the duration of the service and the distance.
Adapted Tuk-Tuks
In recent years, Marrakech has started incorporating adapted electric tuk-tuks as an eco-friendly and accessible transport option for tourists and residents with reduced mobility. These tuk-tuks offer a fun and unique way to explore the city.
- Service Description:
- Adapted tuk-tuks are equipped with access ramps and sufficient space for a wheelchair. They are operated by drivers who are trained to help passengers board and disembark.
- Routes and Availability:
- These tuk-tuks usually operate in the city center, especially in tourist areas like the Medina and the Gueliz district. They are ideal for short trips and exploring the narrower streets of Marrakech.
- Approximate Prices:
- Prices vary depending on the distance but usually start at 20 MAD (approximately 2 EUR) for a short trip.
- How to Book:
- They can be booked through hotels, mobile apps, or by contacting the drivers directly.
The Medina of Marrakech is the beating heart of the city, a place full of history, culture, and vibrant life. Declared a UNESCO World Heritage Site, the medina is an intricate network of narrow streets, bustling souks, historical monuments, and traditional buildings. For a person in a wheelchair, navigating the medina can be a challenging task due to its age and labyrinthine design, but with good planning, it is possible to enjoy a morning exploring some of the most emblematic and accessible sites in this fascinating area.
An Accessible Tour of the Medina of Marrakech (a morning duration):
This morning tour of the medina of Marrakech is designed to offer an enriching and accessible experience. It begins at an easy-to-access point and follows a route that covers some of the most interesting and accessible places within the medina, providing an opportunity to experience the authentic atmosphere of Marrakech without facing too many difficulties.
Starting Point: Jemaa el-Fna Square
The tour begins at the iconic Jemaa el-Fna Square, the heart of the medina and one of the most emblematic places in Marrakech. The square is easily accessible and is the perfect meeting point to start a tour of the medina.
The square is wide and flat, with paved surfaces that allow for comfortable movement in a wheelchair. Although it can get very crowded, especially as the day progresses, it is possible to enjoy the atmosphere of the square early in the morning when it is less busy.
At Jemaa el-Fna, you can enjoy performances by street artists, musicians, and snake charmers. It is also an excellent place to try a light Moroccan breakfast at one of the many terraces surrounding the square, some of which have ramps or accessible entrances.
From Jemaa el-Fna, the first stop is the Koutoubia Mosque, which is just a few minutes away and is easily accessible.
Although entry to the mosque itself is restricted to Muslims, the area around the mosque is accessible for people in wheelchairs. The Koutoubia Gardens, located next to the mosque, have paved and well-maintained paths that allow easy access.
The Koutoubia Mosque is the largest in Marrakech, and its minaret is a symbol of the city. You can enjoy views of the minaret and stroll through the Lalla Hasna Gardens, which surround the mosque. The gardens are a peaceful place to rest and enjoy the urban landscape of Marrakech.
From the Koutoubia, we delve into the souks of the medina. The souks are famous for being a maze of narrow streets filled with shops selling handicrafts, spices, textiles, jewelry, and much more.
The souks of Marrakech can present challenges for people in wheelchairs due to the narrow streets and cobblestone areas. However, some of the main streets are accessible and allow for an authentic experience without the need to venture into the more complicated areas. It is important to have the help of a companion or local guide who knows the most accessible routes.
The Semmarine Souk is one of the widest and most accessible, with shops selling all kinds of Moroccan products. Here, you can find carpets, spices, leather goods, traditional clothing, and much more. Moreover, the experience of haggling with merchants is an essential part of the local culture and can be enjoyed from the main streets.
After exploring the souks, we head to the Bahia Palace, one of the most impressive monuments in Marrakech and an excellent example of Moroccan architecture. The palace is relatively close to the souks and is easily accessible by wheelchair.
This is one of the most accessible sites in the medina for people with reduced mobility. Most of the main areas are on a single level, and there are ramps available to access some of the elevated areas. The ground is generally smooth, making wheelchair movement easier.
The palace is known for its decorated courtyards, gardens, and halls with intricate mosaics and painted wooden ceilings. You can stroll through the gardens and explore the rooms decorated with beautiful architectural details. It is a perfect place to enjoy the history and beauty of Moroccan art.
We continue our tour to the next destination, the Marrakech Museum, located in the former Dar Mnebhi Palace. This museum houses a collection of contemporary art and historical artifacts that offer an insight into the rich cultural heritage of the city.
The Marrakech Museum has an accessible entrance for people in wheelchairs, and most areas of the museum are accessible. The exhibition halls are on the same level or connected by gentle ramps, making movement easier.
The museum's central courtyard is a magnificent space with a marble fountain and zellige tiles. The museum hosts exhibitions of traditional carpets, Berber jewelry, ceramics, and other elements of Moroccan heritage. There are also temporary exhibitions highlighting different aspects of Moroccan culture and art.
To end the morning tour of the medina of Marrakech, you can visit the Saadian Tombs, located near the Kasbah. This historic site offers an insight into Morocco's rich dynastic history.
The Saadian Tombs are partially accessible for people in wheelchairs. The main areas are on the ground floor and are accessible via paved paths. Some areas may have steps, but ramps are available in some spots to facilitate access.
These tombs are famous for their ornate mosaics, carved cedar ceilings, and decorative stuccoes. The burial chambers, which house the remains of members of the Saadian dynasty, are impressive and provide a glimpse of Moroccan funerary art. The Garden of the Tombs, with its paved paths, is a peaceful place to end the visit.
General Recommendations for an Accessible Tour of the Medina
- Hire a Specialized Local Guide:
- Having a local guide specialized in accessibility can be very helpful in finding the most accessible routes, avoiding congested or cobblestone streets, and ensuring a more comfortable experience.
- Choose the Right Time:
- It is advisable to start the tour early in the morning when the medina is less crowded and temperatures are cooler, making the visit more pleasant.
- Use an Accessible Map or Mobile App:
- Carrying an accessible map of the medina or using a mobile app with voice navigation can be useful in finding the most accessible routes.
- Be Careful with Uneven Pavement:
- While some main streets are accessible, it is important to be aware of uneven pavement or cobblestone areas. Using wheelchairs with sturdy wheels can help manage these terrains better.
- Rest Regularly:
- Take advantage of accessible gardens, courtyards, and rest areas along the route to take a break, hydrate, and enjoy the peaceful surroundings.
Here is a list of three accessible restaurants in Marrakech that provide easy access for wheelchair users, both in terms of entry and restrooms. This list also includes information about each restaurant's signature dish, a bit of its history, and contact details.
Nomad
Nomad is one of the most popular restaurants in Marrakech, located in the heart of the medina, near Jemaa el-Fna Square. It offers spectacular views from its multi-level terrace, with a culinary proposal that blends the best of traditional Moroccan cuisine with a modern twist. The restaurant has become a meeting point for locals and tourists seeking an authentic culinary experience in a relaxed and modern setting.
Regarding accessibility, Nomad is wheelchair accessible. It has a step-free entrance and an elevator to access the upper floors. The restrooms are also adapted for people with reduced mobility.
Its signature dish is the Lamb Tagine with Pears and Saffron, a dish that combines the sweet and savory flavors typical of Moroccan cuisine.
Address and Contact Information:
- Address: 1 Derb Aarjane, Medina, Marrakech, Morocco.
- Phone: +212 5243-81609
- Email: info@nomadmarrakech.com
- Website: www.nomadmarrakech.com
Café des Épices
Café des Épices is another well-known restaurant in Marrakech, located in Rahba Kedima Square in the medina. This café-restaurant offers a unique experience with its panoramic terrace that allows visitors to observe the daily life of the medina while enjoying Moroccan and international dishes. It is an ideal place for lunch or mint tea while soaking in the vibrant atmosphere of Marrakech.
Café des Épices is designed to be accessible. The entrance is flat, and there is an elevator connecting the floors, making it easy to access the terraces. The restrooms are equipped for wheelchair users.
Its signature dish is the Chicken Couscous with Fresh Vegetables, a traditional version of this famous Moroccan dish, served with an aromatic broth sauce.
Address and Contact Information:
- Address: 75 Rahba Lakdima, Medina, Marrakech, Morocco.
- Phone: +212 5243-91770
- Email: cafedesepices@gmail.com
- Website: www.cafedesepices.ma
Al Fassia
Al Fassia is a unique restaurant in Marrakech, known for being exclusively run by women. It is famous for its authentic Moroccan cuisine, prepared following traditional recipes. Located outside the medina in the Gueliz district, Al Fassia offers an elegant and tranquil atmosphere that contrasts with the hustle and bustle of the city center. Its service is highly professional, and it has established itself as one of the best places to taste authentic Moroccan food.
Al Fassia is designed to be wheelchair accessible. The entrance is flat and spacious, and the restrooms are adapted for people with reduced mobility.
Its signature dish is Mechoui (slow-roasted lamb), an emblematic Moroccan dish cooked to perfection and served with a touch of local spices.
Address and Contact Information:
- Address: 55 Boulevard Mohamed Zerktouni, Gueliz, Marrakech, Morocco.
- Phone: +212 5244-34060
- Email: reservation@alfassia.com
- Website: www.alfassia.com
