Customers praise New York's overall accessibility and the exceptional support from Motion4Rent, which made their visits truly enjoyable. Many highlight the convenient delivery and pickup service, responsive customer support, and quality equipment that enabled them to explore the city independently. While customers note that some subway stations lack elevators and sidewalks vary in condition, they consistently recommend the service for making mobility around New York seamless and stress-free.
AI-generated summary of verified customer reviews
Average customer rating: 4.9/5
Bridget
Sep 11, 2026
5,0
Couldn’t have gone better. Made a real difference to our visit, thank you.
John
Sep 5, 2026
5,0
Booking through Motion4Rent is simple and clear. The confirmation email is detailed and comprehensive.
Caroline
Jun 27, 2026
5,0
I had ordered a mobility walker from the UK for my aunt’s visit to NYC. The walker was ready on arrival and was good quality. This was invaluable to help my aunt. Thank you.
Rosa
Mar 13, 2026
5,0
Thank you for quick responses
Ian
Nov 17, 2024
5,0
Every where we went were very helpful and accommodating with the chair.
Sylvain
Jul 15, 2024
4,0
The are always lowers on sidewalk intended for wheelchair in manhattan Few are a bit « strong » so the wheelchair with big wheels do the job
Cecilia
Sep 27, 2026
5,0
Ciudad casi 100% apta
Stefania
Sep 9, 2026
4,0
Solo le indicazioni della metro sono da migliorare, e gli ascensori difficili da utilizzare per il tanfo di urina. Per il resto, ovunque attenzione incredibile per le persone diversamente abili
Only customers who booked with Motion4Rent can leave a review, and every review is moderated.
New York City offers grand avenues, parks and world‑class museums. With a mobility device you can enjoy long, accessible routes.
Yes. In the main visitor areas you’ll find wide pavements, curb cuts and many step‑level entries. Museums and cultural venues typically provide ramps, elevators and accessible restrooms.
Comfortable route ideas with a wheelchair or scooter:
We deliver to hotels (we can leave the equipment at reception if authorized by the property) and to homes/apartments within the city. You can also request delivery and pickup at different addresses within the same city.
Yes. Most major venues provide ramps, elevators and adapted routes. Very old buildings may include limited sections, but accessible alternatives are available.
Combine level pedestrian routes with taxis or accessible public transport for longer distances.
For their wide, level surfaces and plentiful services along the way.
In many cases yes, depending on availability and request time. Asking early helps secure your preferred slot.
Yes. We operate deliveries any day of the week, including weekends and public holidays, subject to availability.
Some items may require a refundable deposit. The amount and conditions are clearly shown on each product page during booking.
Absolutely. Share your itinerary and needs and we’ll recommend the most comfortable setup for New York. Contact us here.
We deliver where you're staying. Delivery options and any fees are shown before you pay.
Every rental is professionally cleaned between bookings.
Cancellation terms depend on the destination, equipment and how far ahead you book — you'll always see them before you pay.
Talk to a real person whenever you need — before, during, or after your trip.