Customers praise the rental service's responsiveness, timely delivery, and courteous staff, with many highlighting convenient hotel drop-off and pick-up. Florence's museums and major attractions offer excellent accessibility and free admission for people with reduced mobility, and staff are notably helpful. The city's historic character means uneven cobblestone streets and narrow pavements present challenges; customers recommend motorized scooters for navigating rough surfaces and suggest planning routes carefully, as some areas require traveling on roads rather than sidewalks.
AI-generated summary of verified customer reviews
Average customer rating: 4.9/5
Tracy
Oct 14, 2026
5,0
After breaking my leg in Italy, this company was a godsend. Thank you x
Paul
Aug 11, 2026
5,0
We used the wheelchair service including the drop off and pick up at our hotel and the delivery driver was super courteous and polite and the wheelchair was early both times (drop off and pick up)
Cynthia
Jul 26, 2026
5,0
The scooter arrived as I was checking in. Timing was great! Scooter handled well over cobblestone streets.
Sandra
Jul 18, 2026
5,0
They were very helpful in getting the wheelchair to from 2 different location.
Cynthia
Jul 26, 2026
5,0
I couldn’t have done what I did without the scooter.
Harold
Jun 9, 2026
4,0
Thanks for your good equipment and good service. Fit our needs perfectly.
Michelle
May 31, 2026
4,0
We rented a manual wheelchair as mom is able to walk a little. Keep in mind that there are hilly areas and uneven pavement. The operator needs to be in shape!
Jesse
May 30, 2026
4,0
I’m so grateful we rented a motorized wheelchair for my husband. We worried about his keeping up with us. As it turned out, we had a hard time keeping up with him.
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