Customers appreciate Motion4Rent's responsive and reliable service, with many highlighting convenient hotel delivery and pickup, excellent communication via WhatsApp and email, and professional staff who go the extra mile. However, customers note that Lisbon itself presents significant accessibility challenges due to its historic character: cobblestone streets and uneven pavements are difficult to navigate, many areas lack curb drops at crossings, hills are steep, and some metro stations have elevators that are out of service. Despite these city-wide obstacles, customers find that having a mobility aid makes visiting Lisbon considerably more manageable and allows them to enjoy the city's attractions, museums, and riverside areas more fully.
AI-generated summary of verified customer reviews
Average customer rating: 4.9/5
Rafael
Jul 3, 2026
5,0
Very easy to order. Convenient delivery and pick up.
Laura
Jun 2, 2026
4,0
I was a little nervous when I first made my booking with Motion4Rent. We hadn’t anticipated any mobility issues and only made the decision to rent the chair the night before we arrived into Lisbon. We received an automated response confirming our payment with no further details about where or how to collect the chair, only that those details would be provided by a third party. The following day, we had essentially no wifi access until we reached Lisbon and didn’t know if we’d been scammed or not. Thankfully, the moment we landed, we had a WhatsApp message waiting for us with all the details. In fewer than 12 hours, Motion4Rent was able to organise the chair and we had no further issues for the remainder of our stay. We’ve already recommended the company and would use them again!
Judith
Apr 7, 2026
5,0
Communication was excellent both by email and WhatsApp. The wheelchair was delivered on time and the chap that delivered it was very helpful and pleasant.
Anju
Nov 27, 2025
5,0
Phenomenal Service! Made our Lisbon Trip Truly Accessible and Memorable I cannot recommend Motion4rent highly enough.Truly deserves a 10-star rating for their exceptional service from start to finish.
Mark
Sep 26, 2026
5,0
Pavements need to be more stepped for people with mobility issues.
Laura
Jun 2, 2026
4,0
Lisbon is a very old city but the wheelchair helped enormously
Anju
Nov 27, 2025
4,0
Phenomenal Service! Made our Lisbon Trip Truly Accessible and Memorable I cannot recommend Motion4rent and their Lisbon agency partner, Gestos Ageis, highly enough. Both companies deserve a 10-star rating for their exceptional service from start to finish. The Best Parts: Flawless Delivery: The mobility scooter was delivered to our hotel a full day prior to the start of the rental, which was incredibly thoughtful and helpful for planning. The scooter was also in very good condition. Easy Commuting in Lisbon: The scooter made commuting around Lisbon very easy, allowing us to have a truly memorable and accessible trip. Outstanding Communication: Gestos Ageis was responsible for the delivery and pickup, and they were truly understanding, efficient, and reliable. They kept in excellent contact with us prior to our visit via WhatsApp & solving every query we had. Constructive Feedback: Pavement Challenge: Our only minor feedback is that since many of Lisbon's pavements are cobblestones, maneuvering the scooter was occasionally difficult. For future clients visiting areas with similar terrain, a slightly more sturdy version of the scooter might be beneficial to handle the rougher surfaces more easily. Overall: A big thank you to Motion4rent and Gestos Ageis for providing such a top-tier, reliable service. They were professional, communicative, and truly made our experience fantastic.
Ricardo
Oct 13, 2025
4,0
Lisbon have some sidewalks with out ramp for scooters or whellchairs.
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